Warrior WinchesReviews of warriorwinches.com

Response from Warrior WinchesOct 12, 2026

Thank you for your feedback. We’re sorry to hear that your experience has been frustrating, and we appreciate your comments regarding the challenges of communicating online, particularly for customers who may prefer speaking to someone directly. We understand that online communication is not always convenient for everyone. We would also like to reassure you that our web and email enquiries are answered by real people, and we do our best to respond to customers as promptly as possible. Having reviewed our records, we can currently see one conversation from you, with your first message answered within 30 minutes and your follow-up answered the following day. Could you please let us know if you contacted us using a different email address, so we can investigate whether any other messages may have been missed? We also appreciate your feedback regarding the instruction manual and will take this on board as we look for ways to improve the information and guidance we provide to our customers. If there is anything further you need assistance with, please email us at [email protected], quoting your order number, and our team will be happy to help.