Montgomery WardReviews of wards.com

I got a catalog in the mail & thought I would look through it. I saw where they had an Amazon Kindle & Amazon Fire 7 & 10 for sale. If at all possible get it from Amazon. This place should not even be in business the way they cheat people out of money. The Kindle was $100 more than Amazon. The Fire 7 was $70 more & the Fire 10 was $195 more. The 10 was a refurbished one because they didn’t have the new ones. Don’t buy from Montgomery Ward.

PSA: I received the late summer Montgomery Ward catalog yesterday. I usually give catalogs to my grandchildren to look through, it is fun to see them go through a “wish book”. I hadn’t received a catalog in a very long time so I looked through it before giving it to the kids, thank goodness! I was surprised to find in the middle of the catalog two pages of sex toys. I am glad that I didn’t give the catalog to the kids! It saved me from the awkward questions about such products as “ThrustMe Massager”, “Horny Goat Weed Extract” and “Gyrating Mister”, to name a few. Do better, Montgomery Ward! Market whatever products in your inventory but be mindful of photos and descriptions sent directly to families in the mail.

I opened an account based off of a catalog I received in the mail. It offered but now pay later. I placed an order and was approved. I have one payment left of $16.71 to complete that order. They do not disclose what your credit is however and I found that odd as an offer for buy now pay later you mean to tell me I was only approved for $30.00? ( I say $30.00 because that’s the price of the order I placed) I tried to place an order for $35.99 yesterday and it was declined as they said I needed to build credit with the company first. Didn’t I already build credit with my first order? They wanted a down payment. I called customer service because emailing was not working out. Terrible response to my emails. Anyway I was told that a down payment was required not because I needed to establish credit but because I had a fraud alert on my credit. This is not true. I am working on building my credit and I check it daily and do not have a fraud alert on any credit. I told the rep this and he advised I call Experian to see what happened. He then processed my new order. I called Experian and was told I did NOT have any type of fraud alert and was unsure as to why the Montgomery Wards rep in the credit department told me this. I am so confuse. As someone who’s on top of their credit, this worries me. I then got an email from Montgomery Ward with the status of my recent order. It was asking for a down payment again! lol I’m so finished with this company. I will pay off my $16.71 but after that I refuse to do business with them. The products are over priced, the shipping is even more over priced and it takes forever to arrive. I opened this account to better my credit score but I’ve gotten more of a headache instead. The credit rep asked me very sensitive information about my credit to confirm it was me but then said it wasnt a fraud alert?! Sounds like a scam to me. Do not do business with this company.

I purchased an expensive item in November 2022 and didn't need to use it until a couple of weeks ago. After trying to use it the first time, the pull cord broke on it. I contacted the return dept and they said since it had been over 60 days since purchase that they couldn't replace it!!! I just attempted to use it !!!

I haven't even gotten a chance to do actual business with this company and already noticed a few red flags. I received a catalog in the mail a few weeks ago. Went on their website and when I provided the EZ number from my catalog, it couldn't locate my account. I ended up registering and somehow received an entirely different account number. I placed an order for a mini fridge and received a confirmation that my order would ship. I logged in a few days later and now there's a message saying it won't ship because I have to make a down payment first and need to call in, which makes it seem like I was never actually "preapproved" at all, despite what the catalog says.

They have been very good to me. Been with them 2.5 years. No problem with credit issues. I never return an item. I pay on time with auto pay. I have one more year to pay them off. I always call to place order and service is good to me.

Just over 2months after purchasing an item, it broke. After 2wks of back and forth calling,was finally given a claim and a repair center who would call me to arrange to get the item sent to them. They never called. I called after 4days,the repair company had no knowledge of my claim. After holding on the phone and being transferred to a second person,I was told that it was my responsibility to ship it to them. Mind you this is an item I paid $399 for,with the 2yr service plan it came to $479 not even 3months ago. I think this company should have a better system in place for dealing with repairs or replacements. Very disappointed.

wards.com rep told me this morning, because I was denied access to my online account, that the recent security update done company wide (so all its subsidiaries) and "we no longer allow customers to use duckduckgo.com to access their accounts." A light bulb went on immediately. "Because duckduckgo doesn't allow tracking your company can't track purchases and searches for marketing purposes." "That is correct. We no longer allow customers to use duckduckgo with our company." As politely as I could muster I told her I don't play that game. You don't determine what I use. You don't allow or forbid my free choice. That's gestapo stuff. Close all of my accounts. I will pay off my debt but I don't want anything to do with a company that plays games like that. IF you decide to get credit with them know you will be tracked which also means you can't use vpns or ad blockers with them. BE CAUTIOUS.