Montgomery WardReviews of wards.com

My order was supposed to be here today. Called customer service. I was told I cancelled my own order, so that's why it wasnt here! Then was told a couple items were not even available anymore. And the only way to receive my items before Christmas was to pay for expedited shipping! I told the representative they should be sending my order expedited for free after all this. I was told they won't do that. I told the representative to cancel my order. Talk about bad customer service! I would definitely not recommend this place.

They book is false it don't do noithing it said all is a lie they run your credit with out you telling them and did give them permission too Montgomery ward should no better been around for decades you not do that too people credit they tell you got order when you order from them they don't tell you got pay a down payement just running my credit they told me my order would be here in 7days now they are saying different all of this false and they no it it a shame that a bussiness been around that long and to get business running your credit false book they send in the mail is not true something need be did about this running people credit to get back in business that a disgrace too people then talk to you any kind way no good company too be with all lies false advertise shame on them don't buy from them they ruin your credit with lies not good company they are not what you want and others people I no feel same way false advertise

This company is horrible and try to put 30.00 for late charge. I called to complain got transferred 3 x . I had repeated the information. I updated my credit card number and the moron didn’t take the payment. Am very upset with this company

This company is horrible!!! When I placed my order, I was told that I needed to make a DOWNPAYMENT on my order, when I clicked on the option, it took the whole damn amount out ($344.99). When I finally got in touch with someone, it was like I was crossing the line because I got upset and I told them that the company was promoting false advertising and that I wanted to cancel my order and get a full refund. In the FAQ's, it explains the down payment requirement and that is TO PAY A PORTION of the order total. The second person I spoke to about it just took notes and transferred me to another department. Why in the hell do they hire people to just take notes? I get the next department and they had to put me on hold for about 10 minutes, just to come back and tell me that the credit was approved and my debit card was charged. I finally got my order canceled, so I thought, and was told that the order number was my confirmation number. I called back 2 days after that to check the status and my damn refund was never issued!!!!! There should be a negative rating you can put on these types of companies.

Terrible customer service! I never received my order and woke up to an email saying that it was returned which made no sense to me because the tracking number I was given through Fedex said the item was never picked up to ship. I called customer service and she mumbled through my request and never answered my questions after I repeated the information several times. If you get the catalog, throw it away with the rest of the junk mail.

DO NOT fall for their scam. I called to place an order...gave the item numbers and the representative asked for my social security number...said "it was for my protection"...I refused to give it to her and she said she could not complete the order without it. I replied "well I guess we won't complete the order" and promptly hung up!

I have 3,400 worth of credit I'm currently using just over $2,000 of it I tried to buy a pair of shoes this is the third time this has happened on a purchase they said we're going to need half down because you don't have enough credit I'll call their customer service and ask him what's going on we don't know what happened but everything's okay now you can reorder it's too late then ask him how I can fix this all we don't know their customer service in their credit does nothing to help the customers

This company is a complete joke. I ordered a curio cabinet for my Mother using her credit card but my catalog. This company didn’t take the info on credit card, my credit card company stopped it, we received the item and it took 38 phone calls to get a return label to send it back. 40 phone calls later, they are still charging full price for the returned item. What a bunch of incompetent workers- now it is in collections and collection company says to contact Wards, but, contacting them now 6 more times, they say it’s resolved but it is not. Don’t order from this company - they are incompetent in service