Warby ParkerReviews of warbyparker.com

They are offering a sale on buying two pairs of glasses , which I did but they didn't give me the discount price because I didn't buy them in the same day. Guess what they want to do instead. They want to take them back for a return and then I can repurchase. How much of a waste of resources is that? Plus I wasn't even asking for a refund on the first pair. I just wanted the discount on the second pair. They have horrible policies in the customer service Is terrible, but I will return both pairs and then re purchase, and they could pay for shipping six times instead of once. How is this environmentally friendly? My glasses are progressive so they're already the most expensive. I was very valuable customer. For 5 years. I've had eye exams and glasses from there, and this is how they treat me.

Please note that warby parker service to cancel an order is the slowest, I have made the mistake of buying from them. I went to check on their site to see how to cancel and they say to call, email or chat. I had tried to chat and email. Their chat system is horrible and doesn't notify you if someone responds. I get someone who says they will cancel then, later when I noticed they did send me that a new person is there the day after and they said it is automatic 1 hour processing of non prescription glasses. Which is not clearly written on the site before purchasing (otherwise I wouldn't have bought it unless I wanted to go through the hassle). Then says they can only give me a return label for full refund. I feel like this process was way too drawn out and customer service too slow for what should have also been an automatic cancellation.

WP is the worst. They use cheap Chinese plastic on most frames that are worth maybe $12 at most. They have no clue about shipping companies other than the slow as snails USPS. The $25 to "rush" shipping does nothing but give them $25. Their customer service is worse mainly because they hit you bluntly with the "we're hipper than you" mentality which is frustrating because being hip makes most sellers stupid, and WP is wildly successful at being hip. I have bought from them twice. Returned the first pair after a lens scratched within a week by simply placing the frames in the WP supplied cheap holder. Yes, they replaced them, with the same cheap pair. It must have cost them about $8 in total personnel brain power to discover the try at home deal, if you choose from any of the try at home, that is the same pair they will ship you. 7-10 days is their mantra. Both orders have taken over 21 days and I live about an hour away from Atlanta. Guess I need to move to a larger metroplex. Go to your local optomery clinic even if it's Walmart, you will get more satisfaction and although you won't be as hip as WP, you will get your order within 3 days.

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I’m writing a review after having my Warby Parker glasses for 3 years. I went with Warby Parker because I liked their curated selection of stylish, distinctive glasses and their home try-on program. What I found was that few pairs of glasses are actually available for home try-on. When the ones I’d chosen arrived, none of them seemed to fit my face correctly, so I ended up having to go into a store anyway to ask if I would need narrow frames, which aren’t available for home try-on. The frames they ordered for me in the store didn’t end up being the correct ones, so I had to go back to the store again. When the correct frames finally arrived, they were completely crooked and required a third visit to a store to have them adjusted. In addition to the crookedness, which other people I know have also experienced with Warby Parker glasses, the arms of the glasses stick out way too far behind my ears, so you can’t comfortably rest your head against a pillow without them falling off, which others have also said they experience. Though I paid extra for non-scratch coating and take extremely good care of my glasses (they never leave the house and are always kept in the case), I had to replace the glasses once because they got deep scratches right in the center of the lens, and I’m now getting rid of the replacement pair because they’re all scratched up in the center to the point that it’s hard to see. (I finally asked an associate at Pearle Vision about this, and he said it’s because of the cheap quality of the glasses, which I was surprised to see are from China, not the U.S.) Though I really like the idea of a curated selection of glasses that you can try on at home, especially during the pandemic, I won’t be buying another pair from Warby Parker - they’re more trouble than they’re worth.

I recently made my first purchase of WP last week of December. Out of network for my VSP insurance, total price for my Tatum polycarbonate frames ($95) with progressive, blue light filtering lenses ($250) was $345 before insurance which I thought was a good price. However, after waiting a couple of weeks, I learned my glasses got lost during the handoff to UPS. So, they had to make another pair (another 6 business days) and gave me a $30 credit. This time, the glasses failed the final inspection so another 6 business day delay during which I was given a $50 credit and upgraded to overnight shipping. When the glasses finally arrived, both pair arrived same day. To add insult to injury, neither frames looked like the pair I tried on in the store which were tortoise with flecks of gray to complement my silver hair. One pair had zero gray on the outside of the frame but many on the inside of the frame where no one would ever see. The other pair has one spec of gray on either side, so I kept those and returned the other. If I had purchased the glasses earlier in the year, I would've returned both but I didn't want to lose my 2022 benefits. I will never buy WP ever again.

Have now owned about 4 pairs of Parker glasses. Every single set of lenses have scratched within the first month of purchase. Not even under any significant mis-handling or misuse. And they all develop this weird film over the lenses two, like a portion of the glass itself sheers off or something. Add to this the fact that they need your current lenses to make new ones, meaning if you only have 1 pair of glasses they expect you to send them your current lenses and be blind until you get yours. Unbelievable. Never again.

The frames are beautiful and stylish. I loved the at-home try on. However, the glasses scratch so easily. I had a replacement on my first pair because they scratched, and the replacement pair scratched as well (even though I was being very careful to prevent a scratch a second time) and they would not return the second pair. I’m really disappointed in how easily the lenses scratch and I will not be buying through Warby Parker again. I’ve never had this much of a scratch issue with any other glasses I’ve owned.