Warby ParkerReviews of warbyparker.com

Do the right thing, unsubscribe people when they request it. By now it must be more than 7 times I clicked the unsubscribe link in the past three months. Yet I am still getting unwanted marketing materials from you I never signup for . You are tarnishing your brand & business. Unsubscribe me for the last time.

I guess they used to have an advantage when most shops were charging $800 for a pair of glasses. That's not the case any longer and so customer experience needs to excel--but that's where they fail. I checked my benefits on their web site before I made an appointment. It says "Nice! You can save up to $100!" This message actually means "we don't take your insurance." It's deliberately misleading and whoever signed off on this should be fired. I drove all the way to my appointment only to find out my insurance isn't taken. The rep said the message is there "to be positive." How does that help me to not know that they don't take my insurance? It doesn't. I'm guessing the thinking is "be positive" and don't let on that people aren't covered and by the time their appointment comes and they are in the store they will go through with their appointment. I did not. I walked out and I will never do business with them again.

I used to like Warby Parker however their system is horrible. You can not get hold of anyone at the store due to their centralized system and their staff who operate this system do not understand requests. They do not respond to your questions properly because they do not read them.They scan them and respond to what they think they meant. I have contacted them numerous times and it is a joke. Very disappointed with their service and wasting so much time. They do not care about the customers. I will not be shopping here or having an eye exam at Warby Parker anymore. I want to be able to pick up the phone and get the service I require not wait for some minimum wage person to relay a message they don't understand. It is a joke and a waste of my time. Never again.

After going to one Chicago location and being completely ignored by all 3 salespeople as I spent 30 minutes trying on various frames (not even a hello), I nearly gave up on WP. But I had good experiences in the past, so I went to the store at 1123 N State St the next day, where the service was great (the ONLY reason for even 2 stars.) I found a frame I liked but was unsure of the color. My salesperson found a nearly identical frame on their website that came in 2 colors that I wanted to try on. She looked in back & found out they didn't have them in stock. I asked her to please order both colors to the store so I could try them & make my final decision. Nope, can't do that. My only option was to do the at-home "try 5 for free". I explained that I wear progressives that need to be measured by a professional. Nope. Do it at home, like Zenni, Eye Buy Direct, etc. (So why pay more at WP?) BUT I decided to try it anyway, because I was really excited about the frame & the 2 colors. I downloaded the app (required) and tried to order them for free try-on. BUT THEY'RE UNAVAILABLE. But they are more than happy to take $400-$500 from me to blindly order complete glasses, and just hope I like them and they work. Their consolation is that I have 30 days to return them. No thanks Warby Parker---you've taken enough of my time. I'll go to a store that can actually help me

Manager of store was aloof and rude. I really like your products though. I will go to a different store to purchase a product.

I’ve had my Warby Parker glasses now for about a year. I only ordered glasses and did not use their optometrist. I did upgrade to the high index progressive lenses. The quality of these was very good, but not a very wide ‘channel’ for accurate vision on the reader section. This meant my head was like a tank turret going back and forth when I was reading. My biggest compliant is the frames. These are custom WP frames and VERY cheap. Probably cost them less than $5 from China. They look good, but have zero spring loading for the temple pieces. I am ordering new glasses now and opted to use another company for these…

The frames I like best are never available for home try on

I will probably not go back. I scheduled appointments for me and my daughter online at the same time. When we arrived (January 25, 2024) they had a record of my daughter’s, but not mine “initially.” Then I asked one gentleman how long it would take to receive our glasses and was told “about 7 to 10 days.” After our exams and once we were checking out, the lady said our glasses would be delivered “no later than February 8”…so I planned to come back then. Come February 8 we show up to pick up our glasses and they only had my daughter’s order. I received no notification that my order was going to be delayed or that there was even an issue with my order. The guy working the counter couldn’t tell me why my glasses weren’t in and did confirm that “yes they definitely should’ve been here.” He told me he would call me once they arrived…but again, couldn’t tell me why they weren’t there to begin with or when they’d be in. I left feeling blown off. Next day, I called corporate to check the status of my order and spoke to a woman who ended up placing me on “a brief hold so I check into this for you”….5 minutes or so later the call was disconnected on their end. Rude. I called back and spoke to a guy who after looking into it stated “I can’t tell you exactly what happened, but all I know is for lack of a better term the order slipped through the cracks and the order was refreshed on the 7th.” He stated that he would look into an eta and email the information to me. I was appreciative and grateful to at least have some explanation. I never received an email from him. Fast forward to February 12. I received an email that my order was in. I picked my glasses up February 13 and was probably the “best” service I had in the entire ordeal. Not one employee that I dealt with followed through on their word to me. I got no update throughout the process without me fishing for it and despite being told I would be by a couple people. Disappointing and almost nonexistent “good” customer service.