Warby ParkerReviews of warbyparker.com

Ordered August 21. Today is Sept 8 and they are telling me 14 more days. Do not recommend!

I hated everything about my experience. My glasses were NOT $99 and I wasn't told until it was time to pay that they would be $500+. The employees weren't nice,and made me feel like me and my time was an convenience. Not a fan...

Very disappointed with our experience at Warby Parker in Manhasset. My daughter and I entered the store prepared to make a significant purchase, yet we were completely ignored by the staff. We were the only Black customers in the store at the time, which made the experience especially uncomfortable and concerning. We waited, looked around, and made several attempts to get assistance, but no one acknowledged or approached us. Regardless of the reason, every customer deserves to be treated with the same level of attention, courtesy, and respect. Unfortunately, this experience left us feeling unwelcome, and we will not be shopping at this location again.

Great service but their products are garbage. I have had my glasses for 3 months . The quality is so poor, I went to Walmart vision and bought a new pair. Don’t buy unless you want to be disappointed.

They use AI agents instead of real employees and it creates a horrible customer experience. Will not buy from warby parker again

The Dr is amazing, The staff in the store make you feel like an idiot when trying to get glasses adjusted. I am on my second remake of lenses as the first one was measured incorrectly. The prescription was great but the store staff were abysmal. It remake was ordered incorrectly a - instead of a +. Could not see a thing nor would I ever see a thing (even the Dr said that lol). The store staff flat out told me I had to let my eyes get use to them. BS, when I said I wanted a refund they said well let us get you back in with the DR. Prescription was fine she figured out it was orders incorrectly. Literally received new glasses, work ok, need adjustment. Take the 20-30 minute drive again, the young man who waited on me again would not listen to my issue, oh they look like they are sitting fine on your face. Distance is still not clear! He did not adjust anything but the ear piece and that did nothing for where they sit. They slide down constantly. Oh well I am on my rant, the original appointments for my wife and I, we both received the prescription and promptly/ rudely told, they could not manufacture my wife’s. We went to a store I. The same mall and they made them for her. No issue. I refuse to use Warby Parker in the future, to he Dr is amazing but the store staff needs to learn listening skills and try to assist people. I am going to try this new pair for a period and if they do not get better, I will drive the drive again for a refund. I refuse to ever use Warby Parker in the future! Do not! I repeat, Do NOT ever use this store. I give it 1 star because of the Dr. she is awesome!!

We scheduled an appointment so we can see what the hype is all about. I called and was told they accept out insurance. We went to the one on Green Valley Village Walk Henderson Nevada. First impression already she was not very friendly. She gave us a QR code to scan then she said we have to pay full price off hand then they will bill our insurance. I said well that was not how it was explained to me over the phone. Then she had the audacity to say did you not read the fine print? She even added " well what did you expect it's a corporation" Let's just say they can keep their cheap glasses not going back ever again.

Ordered glasses in store almost a month ago and when they finally arrived at the store they said there was an imperfection, so they were returned to be remade. It has said 10 days till delivery for 3 days. When I emailed them I got an AI generated email. Calling them said that the app would update soon and it hasn’t. Why are they using AI now?