Warby ParkerReviews of warbyparker.com

Short story- quality of frames is poor and terrible customer service. Avoid! Longer story - I did their free frame trail thing and found a pair of frames I liked. I ordered that pair and entered in all my prescription info. I was wanting to get 2 pairs (in different colors) and since my eyesight isn’t great and I needed some of the extras, it was going to be expensive so I used the financing option. I was then contacted a couple days later that they needed more info about my prescription. I gave them the info and as they’re entering it they let me know they actually can’t update this order since I used the financing option and would have to cancel my order and then order it again. ?? I canceled the order and then decided to pay with my debit card and only get 1 pair of glasses in order to avoid this happening again. I wait a couple weeks and my new glasses arrive. Can’t wait to try them on! Put them on and...it’s very clear the prescription is wrong. The glasses also felt and looked different than the trial pair; more flimsy and cheap looking. I call them to say the prescription is definitely wrong (as opposed to just needing to adjust to it). They put me on hold to trouble shoot with one of their eye specialists. Customer service then tells me call volume is high and they can call me back. They can’t give me a time for the call back, but they’ll call me back sometime today. I say that’s fine and we hang up. Two hours later I receive an email from customer service saying I’ll need to call them and they’re not doing call backs at this time (FYI this was toward the tail end of COVID lockdown time). I call back and I’m given exact same run around as before. I never received any help and after a week, totally disgusted and unimpressed with their process and customer service, I returned the glasses. Some of the customer service reps were nice and did their job well, but majority offered terrible customer service and gave the impression you should be grateful for any morsel of help they provide. Person who processed the return could have cared less about my poor experience and losing a customer. Hope this review helps someone avoid the headache that is Warby Parker.

Their customer service is pitiful. We bought two pairs of glasses and asked for two separate receipts. They cannot give you two separate receipts to submit to the insurance company. Their glasses are good - but their customer service sucks! I've bought loads of glasses from them... but going forward, I am gonna have to go elsewhere. I ask you for two receipts... and you can't help me... I need to find a better company to do business with. I'm gonna try a different company.

Placed order. There was a problem with it. They forgot to contact me. If I hadn’t got in touch I would never have received my order. Wanted to place second order but asked for incentive (maybe a discount) to keep my custom. They refused. Not a great way to treat a new customer, especially after messing up. Needless to say, I’ll be using another company 😡

No problem getting glasses to try on by mail but after that this company is a disaster. Called cust service while placing my order to clarify my request for single vision computer glasses from a progressive prescription. I anticipated them questioning this so I spoke to an agent who said he was making notes while I ordered. Had to do this as there is no place for comments or requests on their website when ordering. Then I get requests by email for additional info as mu order is delayed. I send them a reply and still get additional emails from them questioning my order for over a week. Try to chat with them and gave up after waiting forever as I was #16 in the queue. Called again and can't get a reply so ended up finally speaking to a rep about 2 weeks later to cancel my order as it was still on hold. My wife order glasses from these morons as well and after not receiving them in 10 days as promised she calls and gets a cust sevice rep who tells her she will give her a "free" upgrade to expedite her order. Then the next day gets an email stating that her order has been restarted all over again. She calls back and is told that anytime an order is changed it starts over! Good Luck dealing with this company if you order, you'll need more patience than I have.

Probably most annoying customer service experience I have ever had. I was notified, via email, that my appointment was cancelled because of a text I never sent. I didn't even know there was a number to text. I really don’t understand this, but this issue could’ve been avoided if I had just been emailed that my contact lenses were ready to be picked up, instead of waiting over a month to find that my phone number was entered wrong.

My wife and children have ordered from WP before with no issues and now My wife’s glasses have taken 10 days and they still are not here!! Customer service is a joke!! Do not use this company!!!

Customer service is a joke, seriously one of the worst experiences I have ever had!

For me, convenience typically beats everything. If a product makes something i hate doing easier I will overlook many operational concerns. Was told that Warby Parker makes glasses easy so I went to the store and bought a pair of glasses. Was told 7 - 10 days. Checked my account repeatedly with no change of status. It simply said "received." After 10 days (today) I called them and they said that the model I selected was out of stock. I was then told they would be resupplying them within a few days and it would be another 5 days after that before they would be shipped. Simple supply information (like this) should have been expressed to me in the store at the time of purchase. If and when they arrive, I will have waited 20-ish days for a pair of glasses that I could have easily purchased from someone else and walked out wearing. When they arrive, I will be very critical of their operation, fit, etc. I am likely not going to use this product in the future.