Warby ParkerReviews of warbyparker.com

I ordered contacts from Warby Parker and they initially delivered to the wrong address. When I paid an expedited fee to get them to the correct address they charged me. They now say that my contacts are back ordered and don’t know when they will ship. They offered no solutions. Terrible experience go to your local eye doctor because this corporation does not care about their consumer. It’s been a month and I have received neither contacts nor reimbursement. Customer service was terrible and basically told me they don’t care about my business.

I want to start with I did contact Warby Parker with details of my complaint and hoped for a better response. It took time to realize the issue was my glasses and not the health issue I thought might be the cause of seeing well through my glasses. So, the response was too late it's past 6 months and there is nothing they could do. I don't like to write negative reviews; however, everyone's eyes are important. I cannot do my job without good quality glasses. This was my first experience with this company, I tend to spend more on my glasses but getting them quickly this time in a new state was appealing. I wish I had figured this out in the short time frame but follow up exams, testing and throw a surgery in I did not make the six month deadline. I was not even thinking it could be the glasses. I feel under certain circumstances especially not jumping to conclusions its the product, they could have done something to try to keep my business. The glasses get easy dirty and are very hard to clean. I thought dirt was issue, I have struggled with these two pair same issue with both. I can see a bit better through my old high-end glasses than these, and it seemed to get worse over time. The price point seemed too good to be true. It was, after going back to my eye doctor my vision had not changed but my ability to see well with these glasses is the issue. If you have progressive need, as well as light filtering needs, this may not be the company for you. I liked the concept; I liked the turnaround time and flexibility. However, quality should be a priority when dealing with your vision.

Make you pay for expedited shipping for contacts then send only one set of the contacts and later claim the other eye is out of stock (two weeks later!) won’t refund the shipping or the order!!

Placed an order for contacts. They automatically decided to change it from "astigmatism" to "non-astigmatism" despite my order history and my prescription, which is uploaded to their website, say I do have astigmatism. I ended up canceling the order but it's a nightmare. Also customer service is clueless will drive you insane!

The lenses are horrible. They scratch to easy. And person at store basically said it is normal. I showed them my other pair of glasses that are like 10 years old and the lenses are way less affected from normal use.

Pretty expensive and wasn’t happy with fit. I waited too long to return which was my fault. Ordered another pair And wanted to use promo but they wouldn’t accept it. There are definitely less expensive high quality providers out there

I can't stop those annoying spam emails! keep pressing those "UNSUBSCRIBE" email links, and nothing helps! What a nightmare!! I will never buy or revisit this website!

Bought my glasses in the WP store so they could measure my pd accurately for progressives. I have many years of experience wearing progressive lenses, and value good vision. When the glasses came the lens quality was poor with a very narrow field of vision. Returned them and paid the high price elsewhere for quality lenses. While in the WP store, friendly employees also offered to mark my pupils on another pair I was considering and put them aside until I received the first pair. They said when I received my glasses I would surely want another pair and then I could just call to order them. I was quite clear that I was not ordering the additional glasses. Imagine my surprise when the unauthorized pair arrived a few days after the glasses I did order! They had saved my credit card number and used it to put in the order without my permission. When I requested the return label, the WP site asked why and I explained my two issues. I expected they would respond regarding the credit card fraud, at least, but so far nothing.