Warby ParkerReviews of warbyparker.com

GREAT CUSTOMER SERVICE ...EYE EXAM, EYE GLASSES & CONTACTS WERE PERFECTLY MADE FOR MY PRESCRIPTION

I have really enjoyed my glasses and have had them for years. I just ordered contact lenses from them, and unlike other sites, like Lens.com, they do not charge hidden fees at checkout.

The Old Town Alexandria Virginia shop on King Street is amazing. Three, maybe five years now it's been my go to. This time, I'd just received my new Joaquin glasses in the mail and I went to the store where Diana sized them for me. From the get go, the experience was outstanding. I didn't get the name of the guy who greeted me at the shop door, but he took my email and got me in the queue. That meant the hyper-aggressive who tried to line-jump actually had to wait her turn; and Diana was super diplomatic about preserving the rule of the queue. First come, first served, even in a town like Alexandria, Virginia, where privilege rules. When she started working on sizing my frames Diana was clearly fully and positively engaged in her craft. While I'm happy to shop on line, this kind of brick and mortar experience makes all the difference, and it's the reason I keep relying on Warby Parker for my glasses. Thanks, Diana; thanks guy at the front door!

I bought new glasses from Warby Parker in their Lehigh Valley Mall store in PA in April. Unfortunately I sat on them in my car ( ahhhhh) and broke them. I took them to the store and they fixed them for me in 20 minutes. Good as new! No charge. I highly recommend them. I honestly thought I was going to have to replace the frames. Thanks WP!

Shawn from the Warby Parker in SoNo Collection in CT had so much patience with me. I was absolutely having a meltdown because I’d lost my glasses in the ocean. I feel awful that I was crying in the middle of the store but I couldn’t help that unfortunately. I’ve never lost a prescription pair of glasses before, especially when none of my options were really viable. It probably didn’t help that I have a sentimental tie to the glasses I lost and we’d just been to that location prior so I wasn’t expecting that I would lose them when I was just swimming with them just days prior. That being said his service was fantastic and his demeanor was warm and comforting in my scrambling. That being said he was so so so helpful with just working with me. Wholeheartedly recommend him and I hope he’s not stressing himself out and running himself ragged. Thanks so much, you’re a real lifesaver. I would like to note this is my first time even going to a Warby Parker!

I'm writing to share my incredibly positive experience at your 4475 Roswell Road Marietta, GA location yesterday. I was thoroughly impressed with the service I received. First, I had an eye exam, which was very good. Dr. was knowledgeable and thorough, which gave me confidence in the service provided. Then your representative Shanice took over. She was nothing short of spectacular in giving me amazing service. Not only did we explore all options of lens replacements vs. new frames, but she took the time to go into the back room to bring out new and other frame styles per my stated preferences. Shanice's exceptional service, her well-informed and knowledgeable approach, and her professional and arresting personality truly made my experience memorable. Her colleagues Dior and Saxony were excellent as well, contributing to my experience. In a world where many people only wish to complain or criticize, we operate under a different philosophy. When someone goes above and beyond to truly exhibit excellent service, it’s our obligation to inform the company's home office. Please be sure to share this with the chain of management, eventually reaching your 4475 Roswell Road location.

I love their product. Great price, good fashion, and easy to get delivered. The main pain points are that they don't accept all insurances, and they don't fix old glasses by replacing lens. It's such a waste that new frame is almost the same as getting an old pair replaced. Otherwise, I am a big fan of them

I have had nothing but positive experiences with Warby Parker. The first frame I ordered was too big and the nose pads were uncomfortable. They happily accepted the return in exchange for a different pair, which sadly ended up being too small. Again, they accepted the return and shipped out my exchange pair the next day! I also ordered a second pair that I've already received and I love. I've never seen such quick service from an online glasses retailer. Normally, I receive my glasses from them within 9 days, sometimes even faster. Admittedly, my prescription is not particularly strong, so I'm able to go with the polycarbonate lenses. Haven't had a problem with the prescription at all, which is more than I can say for other retailers who've gotten the prescription basically right, but sometimes with a very narrow range in the lens through which I can see comfortably. With the lenses from WB, I've had no issues with distortion or strain. I enjoy the at-home try on (which wasn't available for the first two pairs that I had to exchange, otherwise I'd have used it), and I was able to settle on a pair I know will fit my face and look great because of that feature. The app is great too. The virtual try on is pretty accurate, give or take a couple millimeters maybe. And they accept my vision insurance without me needing to submit to my insurance company for reimbursement. They apply the insurance to replacements too. It makes the experience very easy and I appreciate that. Over all, I really like Warby Parker and am excited to get more glasses from them. I've even got my husband interested in getting some frames from them as well!