Warby ParkerReviews of warbyparker.com

I ordered in the store, but there is no way to directly contact them. You have to call the corporate number and it takes 10 to 15 minutes for them to answer...and when they do answer you get a rude unprofessional person on the line who is not helpful. It took over two weeks for my glasses to arrive, but when they did arrive the store failed them in inspection. They did not contact me to tell me about the problem. I had to drive to the store to find out because you cant call the store directly. They also could not tell me why ths glasses failed inspection or how long it will take to fix. They said 2 people check them in the lab and then a final check in the store. After I stated my complaints the company did respond quickly and did satisfy my issues.

I am totally disappointed with WB glasses, i spent 450$ on glasses but it is worse than my previous 250$ Prada. WB eye glasses i bought after 3 hours really hurt back of my ear. Now, it has put a scratch. So tight, quality is aweful. When you clean lens with a cloth, lens makes weird noises as if they will fall out. Really looks like 15$ glasses you can get from Walmart. I will never recommend these guys. 2 star only because staff was friendly. Otherwise this company deserves 1 star for expensive, low quality frames. Updated: they adjusted it for free. Customer service was good at resolving the issue. But quality of lens where it is attached to frame still makes cracking sound when you clean even gently

I have a pair of WP glasses that I love. I purchased them about 4 years ago, and the experience was unparalleled. Everything was so easy. I had 2 sets of trials sent because I didn't like anything in the first 5. Returning the first set and getting another was effortless. Had to call customer service about the coating on my lenses. Took 5 minutes and was expedited correctly. Received my glasses promptly, and have been happily wearing them since. After 4 years of the same frames (I don't have a prescription that changes a lot), I went back on the website to order another 5 pairs. I didn't log in, because I thought I had changed my email address since last time. I chose 5 frames to try, and tried to register as a new customer. Apparently I was already registered, so I just had to change my password. Got sent a link, changed it, and everything was fine. Well....when I went back to place my order for the frames I HAD JUST PICKED OUT 3 MINUTES AGO, all but one frame was either gone, wasn't available in my face width anymore, or had changed colors. Like....what? How does the selection of available frames drastically change, within the time it took to change a password? It saved my quiz results that I took as a guest, but not what was in my shopping cart? I didn't like any of the frames that were now available, except the one that was still there from before, so I gave up. Reading the reviews here, I see Warby Parker must have gone downhill from the last time I ordered, which is a shame. I was ecstatic that the process before had gone so smoothly, and wanted a repeat of that. I don't want to go in anywhere, because I don't like being harassed while I'm trying on frames, and trying them on in a poorly lit office is not the same as being able to really take them for a test drive; which is precisely why I went to WP in the first place. And, now with Covid, I really avoid going places I don't have to, because I have trouble breathing in a mask for longer than about 30 mins, due to my own health issues. Now I'm trying to find another online frame company, but if I can't, I'll just keep wearing the glasses I have. Ugh. So tired of this happening.

Still waiting

Want to like them more but experiences unpredictable. Lured by cheap glasses but policies are not consistent. My lenses scratched within months and they did honor policy of replacement. However, my rx changed and they would only give me old rx. How stupid. Then I bought a pair that bowed out the arms when lenses installed making them too large. They said oops. Why are they selling glasses that won't fit after lenses placed. Have also had to wait ridiculous time in shop--strategy might be to have you find more glasses to buy or have the store look populated. Don't appreciate that.

Customer service took a while to get back to me but overall great glasses. I'd buy from them again but try to avoid the service team.

It's not what it used to be.... The customer service in store is so so, and the progressive lenses I ordered just doesn't seem right.