Warby ParkerReviews of warbyparker.com

I've worn Warby Parker glasses since 2021. No issues with the frames etc. However I recently took frames into local store to get new lenses. From 7/23 order date until expected delivery notification for Aug 9 is TOO long. Free shipping is nice but not 17 total days.

I have over the years purchased at least 10 reading glasses and prescription sunglasses. I was attracted originally by the frame styles and pricing. 2 years ago my puppy ate 2 sets of glasses. Took the remains to WP and asked if they could help. I know my local store would have replaced them at cost. WB offered zip. No empathy, no relationship nothing. Today I took a 2 year pair off sunglasses I had not worn stored in my bedroom drawer out and a coating on the lenses was coming off. Went to the local WB who reminded me they have a 6 month warranty and basically said F off. Between my wife and I my guess is at $200 per pair we are $4,000 clients. We’re done, loved the story loved the product but I wish them nothing any longer than all good customers walk away like we are doing

I am not a customer as of yet but will agree with the negative reviews about customer service. The online set up is intrusive before servicing. They have you to click on links to get your contact information without any resolve. It all, ALL leads to "ShOP ONLINE" or a centralized customer service location that will not help unless they get your contact/personal information. I then trick the call center to have a store staff member to return my call in order to get simple general questions answered before I submitted any info or traveled to the location. I info I received was enough for me to know they could not help me with my prescription needs. But...... I had to go through all of that to protect my personal info just to get the companies general info. They loose 3 stars because I had to do all of that.

The e-commerce site is jank and they’re a bit shady around returns/cancellations/and address changes. They make you do every change through a customer service agent. The agents have little authority and there are lots of communication/language barriers. They sent me at-home try on which I didn’t request, and sent it to the wrong address. I tried to change cancel the order and they couldn’t do it. I’m getting charged for a at-home try that I didn’t order and that’s not being sent to my home. They basically said well too bad it’s too late to cancel. I purchased an order just before this and they said I didn’t have a prescription even though I got my prescription in-store with them. I tried to download prescription from the warby site, to upload to warby site, and to buy glasses from them, and they couldn’t retrieve my prescription. The site is really poorly designed and for an online store it should be easier to make changes immediately after an order, just work on providing a better user experience for the online store. I don’t think I’ll buy from them again after this. Profit maximization got there priorities all messed up, and frankly the user experience is so tedious I’d rather just buy from Costco.

Customer service over the phone does try to help when they can, hence two stars instead of one. But going into the store versus what they end up doing online with your order is F*CKED. I had 3 different orders - two pairs of eyeglasses, with one clip attachment. I was supposed to be charged for one pair with one credit card, and the other pair and clip attachment was supposed to be charged on the other credit card - pretty straightforward. But what happened in reality is partial charges on each order between the two different credit cards. There seems to be NO corroborating communication with what happens to your order after you leave the store. I love looking and trying on potential glasses in store, but this experience makes me not want to buy from them because how can I TRUST them to get my order right?? If they cleaned up their after-sale process, Warby Parker could actually be as good as they've marketed their brand to be. But, for now, as far as my most recent experience, it's semi-trash.

The selection is on point. The service is excellent. The quality is the absolute worst. I purchased 2 pairs of glasses and both pairs give me a headache. They did not measure properly. They would not fix the lenses. They would not make any adjustments whatsoever. I am out $700. Terrible follow up. I got better quality at Lens Crafters.

INVENTORY ALL WRONG AND OUT OF DATE! I visited a few places in New York city and their inventory is all wrong! On the phone they say they have particular sunglasses at the store on display and in the inventory, but when I visit they did not have the pair I was looking for!

so wanted this to be a less expensive alternative...unfortunately, it's more a get what you pay for disappointment. The frames are not designed to fit any human face...and that's if you happen to live somewhere near a WP store. Despite countless visits, there's no way to make WP frames fit an actual human face. I can not imagine the horror of depending entirely on online delivery. But I'm sure the founders and early investors made lots of money, and well, let's face it...that's where were are now.