Warby ParkerReviews of warbyparker.com

Warby Parker service has gone downhill big time! Setting customer expectations that are false. Systems that report wrong information. Everyone is very apologetic but it would be better if they just got their act together! I’m done with Warby Parker

Just received (1/31) a pair of prescription eyeglasses I ordered 15 business days ago. Multiple calls to customer service could not tell me why my glasses were delayed or at what date they would be ready as their lab doesn’t share that type of information. More for the worst part of the experience: the right lens (high index) is badly set outside the frame and sticking out. Warby Parker prides itself in “checking” thoroughly their finished products. In my case they definitely skipped the quality control.

I had ordered a home try on from them, but it got lost in the mail and never arrived. Customer service said they would handle it and I was fine to cancel the try on, BUT one month later they charged me $700 for it! At least they refunded it, but that shouldn't have ever happened. So annoying.

Pathetic. Spent 2 weeks sending photos of pupillary distance, even got on a 3way call with an opthalmologist, where afterwards the doctor and I stayed on the line and just said, "that was a very weird interaction, right?" They never figured out how to make very simple lenses. Disgusted with wasted time and lack of expertise. Don't waste your time.

The store I visited in Long Beach has been high stress and low production for me. The staff is drifty and wanders around the store, with no clear system for helping folks who come in. There is a great deal of pretense (thanks for the ART books while I sit for 30 minutes on a hard bench, waiting for service) and little production. I saw a form on their "REFERENCE DESK," which holds not dictionaries but some staff member who may be able to fit you in. Each shop is given a production number -- theirs was over $7,000 -- to hit for the day, by hook or crook. I felt like a slightly mobile dollar sign. No one there seems to have the entire picture. I signed up for a consult on contact lenses, completed the obligatory form, also indicating a need for lenses, and the optometrist started by asking me why I was there. I was given a price of $40-$50, then charged $75 because sometime in the future, they would give me a "fitting." The experience made me want to stab myself in the eye so I would not have to come back.

Miserable customer service. My glasses broke after two months, and the only way to repair them is to take a four-hour round-trip road trip. There is no way to leave a review actually on the site for anything, despite them quoting/listing multiple "customer reviews", so I am leaving it here. I will never do business with Warby Parker again.

A family member liked the doctor at the appointment I was helping out with. Everything else is an F, start to finish. The people at the hotline are terrible and unprofessional. The hotline staff set up the wrong appointment so my relative was not booked and the person’s information was all wrong. I had to call back for a second person to get it done correctly. At the actual store, the staff there were so unaware of everything and then started getting all the contact info wrong. When we came back another date, the staff had deleted the phone number on file. They have so many problems getting patient information in one place. The Despicable Me Minions run this place. I told my family member to stop returning here after this visit. We had some further problems with some things I will not get into from the local staff. When I tried contacting the national number about it, my third time with them was terrible. I hung up because the woman sounded irrational and angry. She spoke like a Jerry Springer guest. The glasses are not ready after an eternity since the original eye exam. How many more weeks do we have to wait? Everything is impersonal and too rude for me to recommend this chain. The local store is filled with staff who do not want to work. You beg them to do simple things other optometry clinics do without you asking. Hotline staff members working from home(?) all with background noise get mad when you ask simple questions. Why is anyone there? Bring on the AI, maybe the staff will be more human and compassionate to senior citizens.

I guess you get what you pay for. Glasses are made of polycarbonates and scratch VERY easily! Within 6 months, they might replace the lenses, but after that, you're out of luck. Very disappointed in their warranty. I won't be purchasing from WP any more.