Warby ParkerReviews of warbyparker.com

A defect in coating caused it to peal from the lense and because its just slightly over one year, Warby Parker said “tough luck”. So our $500 glasses are trash and they don’t give a #%^*+. I have spent thousands of dollars on WP glasses over the years. They will not get one more red cent out of me. Terrible business practice.

Not sure how $100 can be considered affordable for glasses when $7 glasses exist elsewhere. Their glasses aren't any more special than the actual affordable brands.

Warby Parker participates in spam email advertising. Block the email and they just use another address.

Terrible customer service. Glasses didn’t arrive in time as promised then they refused to ship them (having said they would). They then promised to keep them in store for me until an agreed collection date, but when I went to get them they’d got rid of them. They then tried saying they’d already refunded me (they hadn’t), then when they did actually refund me they didn’t refund me enough. When I asked them to rectify this they wrote “We are not able to refund any additional funds at this time. All refunds have already been processed. I apologize for any discrepancies.” Pretty unbelievable!

I have used WARBY alot. Last 3 pair of glasses were from them. Progressive/Transitions. Love the convenience. However, I have come to the conclusion that they are cheaper because they use crappy lenses. I just bought a pair of glasses from a regular optician and got high end lenses. The difference is stunning. The cost is 50% more…..but stunning.

If I could give Warby Parker a negative 10, I would. One star is MUCH too generous!!! DO NOT buy from Warby Parker, unless you're okay with throwing your money away for nothing! I paid $345 and have been waiting for my glasses for almost 3 weeks now. The whole "7-10" days until you get your order is a bald-faced lie!!! And when I try to contact them for help, I get NO help!!! No one can seem to figure out the issue with my order and at one point, I was told that I didn't have an account, muchless an order (even though I have an order #)!!!! I've complained to Paypal (who I purchased the glasses through), so hopefully I will get my money back, though not expecting that to happen! In an economy where $345 is like $10,000 to many of us who are struggling to just afford groceries, this is yet one more company scamming the American people!! So pissed!!!!!!!!!!!!

Went to store to place order. Have prescription and asked if they could put in sunglasses. Said yes took my $ and placed order. Later received email that it wasn’t possible. Sent a return email and called customer service and approved change. They never started and blamed me for the confusion. Almost a month later still don’t have.

7-10 day delivery is a blatant lie, the definition of false advertising. I ordered my glasses January 26th and they were not delivered until almost a month after my order was placed I contacted customer service prior to my glasses even being shipped asking if they would arrive on time, I was assured they would. I contacted them again after they were shipped the day they were supposed to arrive to see if they expedited my order, they did not. they were the most unhelpful and rude people I have talked to. They don’t care about you, they just want your money. No discount was given to me and they had the audacity to make it seem like it was my fault, using language like “you should have ordered sooner if you wanted them by that date” or “I hate to be the bearer of bad news” Don’t order from this scummy website unless you want to be treated like a toddler/wait a month for your glasses (not 7-10 days)