Warby ParkerReviews of warbyparker.com

They allow you to order frames online even though they can't accurately collect the measurements they need to make glasses that work. Their quality control seems to have major issues, and some aspects of their customer support practices are questionable. After ordering glasses on their website, I first received completely incorrect lenses (bifocal instead of single vision and a prescription that wasn't mine). I returned the glasses and requested a replacement with the correct lenses. When the replacement glasses arrived, the prescription still felt incorrect, so I took them into one of their stores. An in-store employee measured my pupillary distance, and they got a significantly different number vs. what was collected from me online via a photo I submitted following their specifications. The in-store employee also measured for ocular center based on the frames I selected. No ocular center measurement was collected from me while I was ordering online. Based on these measurements, the employee ordered a second replacement pair for me. When I received the second replacement pair, the prescription still felt incorrect, and the glasses were strangely adjusted out of the box so they sat very crooked on my face. Not wanting to go to the store again to repeat the same process, and, not trusting their quality control, I returned the glasses for a refund. Their customer support was generally okay, but two bad practices stood out: 1. Nearly every time I interacted with their phone support or in-store employees, I was put on hold or made to wait after they had all needed info from me and they just had to complete tasks that didn't require my input. I'd wait for significant amounts of time only to be told, "OK, you're all set. Thanks." 2. They assumed I was at fault when I received totally incorrect lenses.

For the 2nd time , they failed to make delivery on time and have the same excuse as the first. They failed to let me know their quality inspection failed - if that really was the reason for another delayed shipment. Jaro could not have cared less and refused to move my order up in processing or let me chat with his supervisor. Better customer service can be found in a heap of crap

I had cataract surgery last July 2024. I filled my prescription with WARBY PARKER, La Centerra. i went back for several adjustments. i finally went to another optometrist who measured where my pupils should be on the Warby progressives. they were not level so i felt like my eyes were off balance. i developed vertigo. i brought them back a few weeks ago and they would NOT make some kind of refund. the optometrist also said that they used a low grade lens. the mgr. popped out the lens at Warby thinking she could make them straight. how could that happen if the lens are cut to fit the frame. i gave the glasses back to the mgr. she did nothing! i had to replace those progressives and have had no problems with my new glasses. no vertigo. PLEASE MAKE SOME KIND OF ADJUSTMENT? the mgr. also stated that i had to submit to Medicare for reimbursement. NOT TRUE. they did not reimburse me. it was cataract surgery but Warby is not a provider so it cost me $285.!!! i had my own frame. now i had to pay for another pair at a different optometrist. HELP!!

They can't get orders correct, clowns being ran by monkeys. Pathetic company.

Two weeks after I visited the store, I never received the glasses. They are being held up in a Union City, New Jersey post office, who clearly lied when they said they delivered them but "couldn't fit it in the mailbox slot" (we live in a massive apartment complex with 24 hour concierge). I called WP customer service, who were terrible about this situation and offered no solutions. Why are they even using US postal service and not Fed Ex or UPS? I'm not about to chase them down, and since I called for two days in a row and was assured a "manager" would contact me back and never did, time to pull the plug. Too many other companies do what they do without all this headache!

customer service Representatives accents are so pronounced it's impossible to understand what they're saying extremely frustrating please hire Americans or somebody who can speak well enough to be understood.

A 3 Ring Circus.. I ordered glasses and supplied my prescription. Warby emailed and asked for my pupillary distance number (PD). I replied and sent the PD from my optician by email. 1X Warby emailed again and asked for my pupillary distance number (PD). I sent it by email - Second time.. Warby asked for my pupillary distance number (PD). I sent it by email - Third time.. Warby asked for my pupillary distance number (PD). I sent it by email for the 4th time, and in the email I also asked how much extra it would cost for progressives. I FINALLY had to wait on hold on the phone to get them to acknowledge the PD and to answer my 'cost of progressives' question.. I got a total, and told the gal that I would be calling with a different credit card.. Then the emails began... 'Your card was declined.." Your card was declined.." Your card was declined..".. In other words, everything I told that gal about providing a different card number in a day or so, was never noted.. If their admin capabilities are this abysmal.. I wondered.. how are their glasses?? SO I looked online.. OMG.. And cancelled the order.. But just to be sure, I'm on the phone with my bank right now to BLOCK any attempts by Warby Parker to charge my card.. Just in case the final missive also gets ignored...

We selected five try on at home frames to be sent to us and in a matter of days it says the box was returned before it even arrived! Tracking it doesn’t even show it shipped anywhere and of course nobody from customer service has written back. You know, in a way I’m glad we never got the chance to actually spend money, because after this experience and after reading these horrible reviews, I think I’ll just look elsewhere.