Warby ParkerReviews of warbyparker.com

ordered contacts and due to cataracts can no longer use them. 3 unopened boxes will not take as return. terrible policy . Do not use them you will be very disappointed...

Went into store, data was entered incorrectly but I was billed. Tried to correct on the phone, but was told repeatedly that the problem was with no prescription despite uploading prescription. staff was rude and despite cancelling my order, they had to be repeatedly prompted to refund the money to my credit card. Not sure who they optimize their software for, but it is definitely not for customers or their sales associates. God bless

Really would like to give less than 1 star . No customer care at all . Bought a pair of glasses january 2025 at Warby parker pentagon city, screws missed in June they replaced with different screws. Broken on September without any reason they did not assumed any responsability neither proposed a discount for the new same frame moreover very rude attendants !!! Very 💩 customer service!!

I've been a Warby Parker customer since 2020 and wore my last pair into the ground. I just bought a new pair earlier this year and 7 months in have as many scratches as my old pair did 3-4 years in. Always cleaned with the cloth or a clean shirt. Messaged them about seeing if there was anything they could do outside of their "6 month scratch guarantee" and obviously the only thing I could do was pay for new ones. Pretty disappointed in the quality of the lenses and this will probably be my last pair. Guess you get what you pay for these days.

Worst glass I have ever had. Lens lasted less than one year. When I went back into the store they told me the warranty was up. So I have been wearing old prescriptions for months. I do not recommend Warby Parker.

Warby Parker has the worst customer service. I ordered some glasses paid for expedited shipping and my order sat for 2 weeks. I cancelled the order and will not order from them again. No communication or explanation.

I have worn Warby Parkery for five years now. Today I tried to call my "local" store and ask about an optometrist that I know is located next door to them. Well, my "local" call went to an overseas call center. That makes me very angry. I want to be able to reach someone locally. It's doubtful that I will order a new pair from them now.

I ordered a pair of sun glasses. They missed the promised ship by date. I called customer service and they could not explain the status of my order. I emailed Customer Service, but got a generic reply with no answers to my questions. I called customer service again, but they refused to cancel my order because they said my product had been shipped. But my product wasn’t shipped. So now I have to call American Express and charge back the cost of the glasses. This company is really screwed up. Stay away from them.