WalgreensReviews of walgreens.com

ZERO STARS IF THAT WAS A CHOICE Walgreens should be embarrassed about the disaster otherwise known as a fulfillment center. I was told 1-2 days for an order to ship and now it's going on 11 days and no one can give me an update other than the fact that they are updating their system. I do think it's pretty ironic they told me they are using a new system to better serve their customers yet will probably lose gd knows how many thousands of consumers for good because they couldn't ship orders or even provide as much as an update or a notification. Why use a joke of a company like Walgreens when there are so many alternatives out there.

I haven't been in Walgreens for quite a while. Using CVS, but today visited and have to compliment the woman working in the cosmetic department. She came up to me to ask if I needed any help. She explained the sale on the items I was looking at and got me the needed coupons. I appreciate this excellent service. Makes me want to return to this store.

Every. Single. Time. I come to pick up my rx after I get 15 texts that they are ready for pickup, they never have it ready! I refuse to leave the line until I get my rx! Definitely switching somewhere else. Horrible experience after 10 years!

I order a lot of photo products through Walgreens. Without a doubt the photo products are expensive so I try to catch every good walgreen sale.The customer service at the Effingham Illinois store has always been good, the return policy is excellent and I am well pleased with the quality of my purchases. What tarnishes an otherwise perfect picture is this: regular photo prices were already so high an average person couldn't afford to purchase anything unless it was on sale for a good price. Now they have went even farther. The biggest sellers have doubled in price. What was $20 is now $40, what was $40 is now $60 and so on so that if the sale is sitewide 50% off in some cases you are actually paying the original price before it was jacked up. I realize its the way of business but where is the customer sale in all this?

I live in Athens, Tn. I would NEVER use walgreens for proscriptions again. I took granddaughter to a Wallgreens on a Sunday morning, no one waiting. and he made us wait over an an hour. NOT CUSTOMER FRIENDLY< Forget about Walgreems

Normally, I use Highland, Ca as my pharmacy. However, I'm now in Big Bear, ca so I called to transfer a refill prescription to Big Bear this morning. I called and ordered my meds through the automated service but because I was transferring my meds, I couldn't complete the order. I talked to the Highland pharmacy tech and she said I needed to call Big Bear. So, I did. The pharmacy tech in Big Bear was snippy immediately. She said my refill was down the hill. not in Big Bear. I asked her if I could change that and received silence, then she told me that she did the transfer. I asked her when it would be ready and she said,"in an hour'. We waited 2 hours and went to the pharmacy. The pharmacist couldn't find anything on me, so I told him that I had called 2 hours ago and talked to a woman. The only woman working that morning, who had her name tag turned around, said she never talked to me. A few minutes later, she admitted that she did talk to me, but it had been sent to the Highland Walgreens. I do not usually complain about poor service as I do understand that people have bad days, make mistakes, etc. But, from the beginning, she was disrespectful and rude. And, to dismiss me as a liar when I said I talked to a woman in that store! I had to wait another 2 hours for my refill and never received any sort of apology from her or the man that waited on me. I will be switching pharmacies to Rite Aid.

Placed an order 5 days ago. I order the same items frequently and never has it taken this long to ship. The customer service rep first said they were behind and then changed it to they are updating their system. When I told her that if it does not ship in a couple more days I will just cancel my order and get my money back she said okay that's fine. Maybe we need to find out what is really going on with Walgreens online. I'm contacting the public service commission and the Better Business Bureau. Customers need real answers not just.....okay that's fine.

I placed an order online 10 days ago and still haven’t received my points or products. There wasn’t a warning of delay until I paid for the products. Walgreens gave me a refund, but I saw my order still was open. I called customer service to close my order, since I did receive an refund. The customer service representative said my card will be charged once the order has shipped (It couldn’t be closed apparently). 1. I don’t understand why would Walgreens let orders pour in, if they were having a huge delay. 2. The rep said the items would be shipped out expedited, but I had two day shipping already. (It’s been 10 whole days; might as well save the company’s money) 3. My items could be out of stock for all I know by now. 4. Walgreens taking and putting money in my account when they want is not okay! 5. They have lost a customer. ************************************* Update They shipped my order (majority) out on the 23rd and I ordered on the 13th. I finally received the last box (out of 3) on May 1st and they canceled 1 item out of 14.