WalgreensReviews of walgreens.com

Happy New Year Been trying for 20 min to locate the simple (most websites, apps have better #UX than Wags and #corporate does #NOTHING 2050 Prediction from #Miss #CLEO for #WALGREENS #CEO Shareholders #LINKEDIN #INVESTORS NOTE BAD #UX for #MILLENNIALS GenXYZ and Seniors Disabled with Life Threatening condtions (your relatives perhaps?) #Bad #Corporate #Citizenship, oversight on the consumer level will case Walgreens Corp, as indicative by past demise of big box stores, brick and mortar attempting to recrate their buisiness model branding in the Amazon app world or young ppl simple will NOT SURVIVE no more Walgreens! A NEW APP DRONE DELIVERY BY AMAZON is in order and PILL PAK has BAD UX as well still not yet matured lets keep hope alive for the new millennium into the new decade with better customer service for all ages and fast delivery i cannot locate the Change Card Payment Method on Walgreens.com and am age 71 disabled Vietnam Vet grandpa and am going #GOOGLE for a better store app whatever where i can simply reorder and change card info online on a desktop PC I am NOT in the APP WORLD dont want to use my android to do a simple change older ppl cannot see 5 inch phone screens we grew up with Big Screen TVS! CEOs Must not abandon use for phones like Google did in SEO et al.

Worst customer experience of my life. They canceled two orders (after assuring wouldn’t), an agent pretended to be a supervisor when I asked (and they admitted when I said - your voice is the same as the person I was just speaking to...) but also lied further and said there wasn’t an escalation manager for them to connect me to. I would go on but it just gets worse. Do yourself a favor - save yourself the four calls, unnecessary hassle and cold hand offs - over three days and still no product to show for it...go to 1-800-contacts that price matches.

What a Time Waster!!! Trying to use up our FSA, and after 3 hours on the phone, 3 conversations with customer service and store managers, and 3 different reasons for the issues, we ended up scrapping our online ($250+) FSA order and placing an order with CVS. While the pricing was better at Walgreens, it was definitely not worth the hassle.

My daughter and I had our Perscriptions sent to Walgreens because my regular pharmacy was closed on Sunday. 1st I went to collect our medicine and the woman said they didn’t have us in the computer... yet my exhusband got a automated call saying my daughters Perscriptions were ready. 2nd... she didn’t ask for our insurance information. I volunteered that information when she started to ring me up. Then their system said our insurance denied payment. She told me I WOULD HAVE TO CONTACT MY INSURANCE COMPANY. Ummm NO... that’s their job! I knew my insurance was good so she needed to call not me. My regular pharmacy takes care of those things if and when they arise. I told the woman I would just have my regular pharmacy call the next day to have our Perscriptions transferred. I ended up paying cash for one of my daughters medications because she needed that one right away. On Monday I went to my pharmacy to collect our medications only to find they didn’t have anything for my daughter. They called Walgreens right in front of me and was told they had nothing on file. I called Walgreens on my own phone and the man that answered saw my Prescription and the one of my daughters that I paid cash for. He also said they have a call into the doctor for a refill. I told him absolutely NOT!!! I didn’t ask them to do that and she didn’t need a refill! The woman that helped me (using the term loosely) took the phone from him and stated that on Sunday she had given me my daughters Perscriptions to take with me. That was NOT true... and had I known that was even a option I would have taken mine too!!! She LOST my daughters Perscriptions! So she tried to say I took it and I know I didn’t. I had to go back to Urgent Care and have our Perscriptions re-sent to my regular pharmacy. I had NO problem with my or my daughters insurance there. I will never not ONLY use their pharmacy but I will never give them a dime from my wallet. Medications are serious. I don’t trust them. They lose Perscriptions, have terrible customer service and as sick as I was wanted me to call my insurance. The woman said she was going to look for my daughters Prescription in some pile? I haven’t even gotten a call to tell me they found it or not. Not that it matters anymore but I phone call would have been appropriate.

The customer service of al the Walgreens Pharmacies are horrific ! The clerks at the register treat anyone who is LEGALLY prescribed a controlled substance, as if the customer is a drug addict ! State law states the specific prescription I am speaking of, can be filled 28 days after the prior prescription. This medication has been out of stock on numerous occasions. The "clerks" playing DEA agents will refuse to fill it until the 30th day. They have actually lied, and said my insurance is not allowing them to fill it ! When I have filled the exact same medication at another pharmacy at 27 days ! The medication being out of stock, when I went to fill it on th he 30th day. I was told it would not be available for 5 days. The medication can NOT be abruptly halted. Severe withdrawal symptoms will occur. They could not care any less ! I have avoided going to Walgreens almost as much as CVS ! The small pharmacies of the past are being put out of business by these giant heartless corporations !! Turning these corporations into monopolies!! It is a shame!!

I went in to the store in belview and Simms where I normally go. I spent a lot of time making 3 canvas prints because I could not get the 55 percent coupon to work at home. The guy knew what I was ordering said well may be next day cause we are short staffed and I smiled and said ok I guess but came as they were same day and wanted to use as gifts. Then after a lot of work I finally get it done and leave. Not ten minutes later I get a call saying they don’t have enough canvases to make them all and do not know when they will. The said I can go to a different Walgreens to make one and they can do two oh my goodness why would I want to drive anywhere. So I said can’t you get the other canvas or send the picture, he replied no, I asked when will he have the canvases he said he doesn’t know. I said can you make the two with Santa and get me the manager please, he hung up. I went back to enjoying my holiday and we’ll do not have my pictures. So please say you are open holidays but limited staff limited services and limited supplies. I’m that case let the employees enjoy Christmas maybe that is why they were cranky and rude.

What's the point of calling in a refill if I have to wait for it to be filled when I get here? I do have to say Walgreens is better then CVS but having to wait after calling something in is wrong.

How stupid can a store be to not have items that customers might need when you know that you're the only store that's open on Christmas!!!!!!!!! It doesn't take a rocket scientist to know that! I went to three stores and none of them have butter! How stupid!