Tessue M.
Sad but true
Sad but true. I have documentation and receipts. I will suggest that if you have had any issues with a pharm tech, do NOT reveal phone # coming Into Walgreens. The system is set to reveal all #s WITH your full name attached. This will NOT show if your phone # is blocksd it will show private. So you will want to put your number as private on all outgoing calls. I have experienced the run around and have documented calls going in both ways. Typically my # showing up, 4-7 mins on hold, and then a hang up. Number blocked set to private 11/2 mins, quick response! I have stood in the store and called to see with mine own eyes. It was not always this way, but then some of the best Customer Service pharmacy tech assoc.'s have left. I will say their are 2 folks behind the counter that remain loyal to giving the best service they can, but that's a hit and miss. I will NOT reveal name etc. I already know the ramifications of how the one person who has control of what you receive can literally make or break a patient. NOTE ADD; I placed refill AGAIN1/31/2020 for 25 pills and received email confirmation for pick up. Someone other than me took to canceling it and request a refill on ER does of 5 pills. From different Dr. I called to make sure the Dr. knew it was not from me and please disregard. So now 2/3/2020 it looks like everything is in limbo and I can not get a copy of notes that Mr.Pharmasist put in my file. HIPPA I truly thought was to benefit the patient. Now that I know Mr. Pharma can view and change my refill requests I will search for a mom&pop place. After 10+ years filling 10-12 meds a month I am beside myself. Clearly what ever deduction, assumptions or profiling going on, makes or breaks a person in need. So SHAME ON WALGREENS!!


