WalgreensReviews of walgreens.com

If I could give no stars I would. I just left Walgreens minutes ago. I had 2 prescriptions that I needed filled which were antibiotics and pain pills. The lady at the pharmacy counter looked at my hand and asked was I picking up. I said no, I need prescriptions filled. She then says "we close at 6p that's like in one minute and we can't fill your prescription". Another lady came over and chimed in and confirmed that they were closing in 1 minute and advised me to take my prescription to the Pelham location because they closed at 8p. I've been working in customer over 20 plus years. I would have never done that to a customer. I understand that the business is closing for the night but they didn't even attempt to look at my prescription to see if it was something that they could fill quickly or not. Those people don't understand customer service at all. However I didn't go to Walgreens in Pelham, AL, I went down the street to CVS in Alabaster, AL. I was greeted warmly and the pharmacist informed me that my prescription would be in ready in 10 minutes. 10 minutes? I have been a loyal customer of Walgreens for years. Today they have completely lost me as a customer. I would not be coming back and I will definitely inform my family and friends to stay away.

poor pharmacy service they wouldn't fill my prescriptions

I have had it with service I'm getting. I was at urgent care Friday. The transmitted drug requirements to Walgreens. Not ready yet 😩 . Come back in 15 minutes they said. I couldn't at that time. I came back next midday and they still weren't ready.

Exchanged a propane tank at my local Walgreens and the one given me was defective. I returned the tank and Walgreens refused to exchange for another tank. Their attitude was bascially it’s your problem not theirs. I had previously pulled my prescriptions from the store due to errors and poor service. I will not enter their stores again.

Every time I go into Walgreens I am greeted with a Hello and a Smile from all Employees I appreciate the Politeness,Professionalism,Customer Service,and I am able to go n and out without any issues thank you to all Walgreens employees much appreciated keep up the Awesomeness

Poor inventory management or deceptive business/medical practices. Walgreens Hates Diabetic Patients. Multiple times in the past they have declared my prescriptions "delayed". When I hold them accountable, they magically and immediately find my prescriptions. This last accountability discussion resulted in the pharmacist stating multiple times in our face-to-face conversation he did not want to fill the prescription. When I told him to do what he ethically felt was right, he reluctantly completed the prescription (needles for the diabetic medications he filled earlier). After a display of painful internal turmoil caused by filling the prescription (I say because he was caught in his inventory LIES - for the 5th time), he told me I was no longer allowed to use the pharmacy I have used for 20 years. I realize the pharmacist's behavior was unethical and yes, I'm filling an ethics complaint against him. I do hope that Walgreens Corporate recognizes the unethical and potentially fraudulent pharmaceutical care practices developing at this pharmacy and can intervene before the pharmacy's bad practices (there are multiple) turn out to be criminal or insurance fraud. I'm not advocating going somewhere else, I'm pushing for the customers of Walgreens pharmacies to demand better service and pharmaceutical accountability from their pharmacist at their pharmacies.

Walgreen refuse to bill correctly. When you have coverage with qmb so you don't have a co-pay.

I have recently had a customer service issue and they won't even make an effort to talk to me to hear about the problem. I've tried calling the store multiple times and, on the rare occasion that there is an answer, I'm always put on hold - for up to an hour at times - and then get a recording that there is a technical issue that prevents the call from being answered. I've called the national customer support line and was told I have to call the store. Attempting to do that gets the results I've already described. Finally, I've sent physical letters to both the consumer relations department and to the store manager at the individual store. That was also a futile effort - crickets is all I got. After 50+ years as a Walgreen customer, I'm done. Never again.