WalgreensReviews of walgreens.com

I had scheduled my COVID-19 rapid test appointment 2 days prior at the Springfield, OH location on S Limestone St. About 40 minutes before my appointment, I missed a call from the pharmacy, but I thought it was just a confirmation call, even though I had confirmed through email the day before. When I showed up to the pharmacy to receive my test, they told me they had run out of rapid tests the night before, and that they had tried to contact, through a phone call, everyone who had a scheduled appointment. They did not send me a text. They did not send me an email. They did not even leave a voicemail. Just one call. They could have done a much better job on reaching out to people with scheduled appointments. They had even sent me an appointment reminder email the morning of my appointment (my appointment was at noon). I know that the rapid tests are in high demand right now, but I can't believe that it is that difficult for pharmacies to count their inventory and to plan how many appointments they will be able to follow through on. In addition to missing a test today, I now have to scramble to try to find another available location for a rapid test. So thank you Walgreens for your "satisfactory" service today. 0 stars.

The man that I called for customer service had a great attitude and I would totally do it again 10 out of 10 we need more people like that in this world

Overpriced when it comes to the pharmacy and most other items in the store. Also partnered with pwnhealth which takes over two days to get back test results for the rapid covid test. Absolutely trash company.

Every month there is always an issue getting my meds. They are always out of stock on one or two of my medicines monthly. I asked the pharmacist why over a year ago when the meds were new, she told me that they would always be available after continuous ordering of 3 months. The information on their web site is inaccurate at times. i.e. it stated that a technical issue "needs attention". I called and it was because they were out of stock. My other medicine on the same page stated "no action needed", out of stock, ordering more. Different messages for the same problem. I depend on my medicines and I can not rely on them to have them in stock.

Both times I ordered online for same day delivery they were out of stock of many items that were listed on website as being in stock. Advertised rewards for buying over $100 or some other specified amount were vastly reduced, due to out of stock items that lowered my purchase to just under the amount needed to qualify for maximum rewards. Both times. When they text you that an “adjustment has been made to your order”, there is no option for you to make any adjustments accordingly. You just get what you get and it won’t include the rewards that were indicated, even if you clipped coupons, etc. Estimated rewards $46. Actual rewards $14. Your reward will be being placed on hold for over an hour trying to reach a customer service rep, who will listen patiently but unfortunately cannot do anything to help. Delivery person was prompt and courteous. This negative review is with Walgreens online/same day delivery and promo/rewards.

I am elderly and walk with a cane (do not drive). Two times I ordered same day delivery and the results were the same. The order was delayed. Did not hear more. Called the store; one time the order was there but not delivered; this time the person said there was no order even though I had a confirmation and a delay notice. Called corporate and was told to cancel the order and re-order. Coupons that did not get used when the order was canceled by Walgreens cannot be used again, so the price increases as a result. If the product does not get delivered today, tomorrow is a new week with different sales ( would most likely have to pay full price and without coupons as they are not returned to the My Walgreens card). Definitely would not recommend. When they mess up a price, the return can only be in a Walgreens card, which means you have to spend in order to get it back. Definitely not a good business model. Redid the order with a couple modifications for those items that no longer had a usable coupon; mostly same order. Same result, the order is delayed. Was told if they do not get the order processed before tomorrow, I will not get this week's price. What do they say about 3 strikes: 3 strikes and you're out. They are definitely out as a potential pharmacy plus.

Walgreens failed to give a Fedex package to Fedex even after I called three times about it. The pkg sat there 5 days. I finally had to go pick it up and take it to Fedex myself. Worst part is they entered "delivered" into the computer so I got a bill for $36 for it from Fedex and walgreens refused to refund me. I will never EVER go there again for any reason AND, believe it or not Walgreen`s has refused to even reply to the Better Business Bureau complaint !

I have received several seasonal flu vaccines at my neighborhood Walgreens. I went there today and waited for about an hour for my vaccine after it was advertised on television that they were available there. I was ready to leave when my name was called. I did receive my flu shot and the person who administered it was great and totally competent and personable. My issue is not with the people who are so ridiculously busy and overworked, but with the processes and procedures which I'm sure are corporate initiated. I found myself sitting among many masked and unmasked people waiting for services including other masked and unmasked folks requesting Covid tests. It is a very small and congested waiting area with no social distancing. This does not engender confidence that proper infection control procedures are bring observed. You could do better for your very committed employees and your clients.