Shirley J.
Good luck getting a flu vaccine!
Booked a flu vaccine online at the Grasso Plaza store in Saint Louis, Mo. and received a confirmation email. Arrived on time for the appointment and informed the person at the pharmacy counter I was there for the flu shot. She asked for my name and birthdate date and after checking her computer, she told me she couldn't find my appointment. Waste of time! It’s impossible to try to book a flu shot by phone because they don’t answer calls. Additionally, there was lots of trash next to the sidewalk leading to the front door. The floors in the store were littered and very dirty. Suggestions:1) hire a new store manager 2) fix your “computer glitches” 3) add a customer call back feature to avoid putting people on hold forever.


