WalgreensReviews of walgreens.com

I placed a pick up order online and sent my 70-year-old mother up there to pick it up because I am without a vehicle at the moment. She went through the drive-through and was told by a pharmacist that there was no order for my name in the back and that I, myself, would need to call to the front desk and have them at the front desk bring it to my mother out front of the store. I spoke with a very nice store manager who stated that that was wrong and that the pharmacist should’ve called to the front and had the front clerk bring my order to the back. I sent my mother through the drive-through to avoid her having to get out of her vehicle, yet instead she was still made to get out of her vehicle. I one hundred percent know it’s because she’s African-American. Yes I’m going to pull the race card because the pharmacist are trained and they know exactly how the pick up orders work and this was a very small order with only three small items; two travel size items and Noxzema pads. I had to explain to my mother that racism happened and can happen even when people are being nice to you, because she know her job so I went ahead and also filed a complaint with corporate as well. I’ve had a racial encounter a long time ago when this location was called Eckerds and I was given a full apology by corporate via letter And then when it turned to Walgreens I still saw the same old white lady that worked at Eckert. So I know racism is definitely in the store. Especially when you have some of the same people.and just to see my mother go through this was disgusting and that’s to say the least and that’s me keeping it professional. That pharmacist knows her job she knows her job if she does not know her job then she should not be back there even for something as simple as this. one day maybe one of her mistakes may cost someone their life. My mother 70 years old, she had no business getting out of a vehicle in 92° weather . Racism is a bliss no matter what the excuse is.

Their system will repeatedly drop medications from the file without any communication at all and this js completely unacceptable.

If you’re a new pharmacy technician with no experience do not go for an interview at the Westbrook, Connecticut Walgreens. I’ve never met a bigger jerk for a store manager in my life he went out of his way to put me down and to mansplain me he lied to me that the position I applied for wasn’t a Pharmacy Technician position even though it clearly lists those duties on the job posting and wants you to be PTCB certified which I am. Biggest mistake I made going there for a interview don’t make the same mistake.

My Walgreens is a Fedex dropoff point. I had dropped off a package that was a return of equipment to Direct TV. I dropped it off on the first and on the 8th it hadn't moved. If my package wasn't delivered on time it would cost me $240. I went to the store and asked about it and they had no answer. I could see my package sitting on the shelf and pointed that out to the incompitent employee and she asked when it was supposed to be shipped. My reply was on the day I dropped it off and told her to get my package and give it to me so I could take it to a more responsible shipper drop off. Now I understand why Walgreens has mostly negative reviews.

On July 2, 2026, I requested that my new pharmacy transfer all my prescriptions from my Walgreens pharmacy account(70634). Walgreens Pharmacy makes claims that much of your business with them can be done online. This isn't true. The new pharmacy contacted me on July 7, saying they've tried several times to contact my local Walgreens Pharmacy but, no one answers the phone. I myself then tried their Chat, which said to call their online help at 1-877-250-5823. Their live agent at that number said he'd transfer me to their e-pharmacy. He did. Then, after a few minutes of explaining what I was trying to do and what had happened, she transferred me to my local pharmacy. All in circles and nothing accomplished. All parties, including myself, were polite to each other. But, none of their customer service agents were knowledgeable or helpful. Unfortunately, Walgreens Customer Service is non-existent. I'm not being mean, I'm simply being factually correct. The first time I realized that Walgreens had some problems was the disconnect between their online customer service and their local pharmacy. Any issues you may have with Walgreens has to always be done by calling your local Walgreens, which is always understaffed and don't, or can't, answer their phone. Their local employees agree that calling national numbers or using online email contacts are useless. This defeats the whole purpose of making claims everything can be done online. I eventually had to contact my prescriber to get the transfer done. The bottom line is that Walgreens Pharmacy has a website but doesn't embrace technology by using it and it has no such thing as customer service. When a company ignores it's customers and doesn't provide a good customer service experience, that's usually the beginning of the end. Think Montgomery Wards, K-Mart, J.C. Penney and many more.

The Walgreens in Wakefield, Mass has the rudest pharmacy staff ever!!!!!

Not even a one star. Pharmacy is rude, unprofessional, and uneducated. I wouldn’t use them if they were the last place in town. I’ve been told they had my scripts ready. I wait 4 days until going up there, the app kept telling me they were del. I called yesterday and they said all three were ready. Bull crap! None of the scripts were available. Asshat pharmacist was completely rude. CVS here I come.

3124 Line Ave, 71104 employee Grace doesn’t exhibit customer service skills (lacks critical thinking, listening skills and empathy). She does not need to work face to face with customers. She would be better used in stocking.