WalgreensReviews of walgreens.com

I have gone to the same pharmacy for 14 years. They were Rite Aid and then became Walgreens. Walgreens and bought up all of the Pharmaca local pharmacies and closed them down. Which meant an overload of customers at Walgreens. Now you cannot even directly call your pharmacy. You have to go through the robot Which doesn’t give an option of calling the pharmacy. Then you go to what I’m assuming is at the fulfillment center with people who have no contact or information from the local pharmacy. If you’re lucky they will transfer you to the local pharmacy. However, eight out of 10 times they transfer you to the wrong place or the call is dropped. I have a prescription that is a controlled substance that is filled once a month. They refuse to fill it on the days that it is due. When they do fill it, it comes from the fulfillment center because they keep none of it on hand, which usually takes 3 to 4 days. by that time I am out of the medication and going through withdrawal. I also had a prescription for a topical cream called in to the Walgreens. They told me that I could not receive it because it was out of stock and that it would take 2 to 3 days for it to arrive. By chance I went into my pharmacy and asked about it. They is found the topical cream on their shelves for. in order to get any help from your local pharmacy you have to go there. It takes less time than trying to call them.

This pharmacy is horrible. Every month there is a issue. Every month. I'm writing this as I sit here scared that I will have to cancel my vacation because they refused to fill my prescription yesterday 8/8/2023. They said I had to wait until today 8/9/2023. I have to be to the airport by 8am. I called at 4:00 now they are telling me that my medicine is not in stock. Last month I had to wait 4 days. Its awful that they can play games with your medicine with no consequences. And their attitudes are even worse.

They don’t care about there people I asked 4 days for medical medicine and they said they would order and didn’t in over it I wait days with out my medicine.

Called Corporate to discuss an issue with instire photo print. And that when they upgrade to new machines they need the machines that print the date the photo was taken in the back. The public needs this for our legal cases. WalMart's 1 hour photo print machines do this, but they we're down. Walgreens said that theirs would print on the index if one was ordered and it was not. Hours wasted along with almost $60. I called Corporate only to be transfered to consumer relations, for them to send me to the photo dept, to be sent to E-comerce photo dept who then sent me back to consumer relations. How many times does a customer have to repeat themselves only to end up at stage 1? When we call Corporate we want to to speak to someone in Corporate and not be tossed around from one dept to another.

Today my husband and I were at Walgreens in Westover, WV. We had the pleasure of meeting Leah! When we had an issue with a coupon she went above and beyond to not only fix the problem but we received a little bonus for our time! I was so impressed by her concern to make sure we left happy!

Got email and text message on the phone saying may prescription is ready to pickup. Went to the Walgreens pharmacy window. 20 minutes in the long line. Then, at the window, the man went to get my meds. After a while returned back and stared again into computer screen. Did this a couple of times and after about 20 minutes tells he can't find my medication. That's it!

Walgreens in my community is a lot better than CVS in the way they treat people. Walgreens staff is humane and very understanding. They seems to know their customers and make us feel as human beings. CVS on the opposite runs like a big corp where customers are a dollar sign. CVS operates very impersonal and greedy pushing for medicines we don't need. To have Walgreens in my community is a blessing!

I tested positive for Covid. Had prescription for paxlovid. I was very sick. 101 fever. Went with mask. Not from here so had to get myself. I waited. Do you know they made me sit there over 30 minutes before telling me they didn’t have it. I didn’t have strengh to go anywhere else. If I get worse that’s on them.