Wag!Reviews of wagwalking.com

The free lockbox had us hooked, making it very easy to arrange for walkers to come by anytime. Love that I can book last minute

Wag has been great for us so far. We've had three walks. Each walker has been very patient and lovely with our newly adopted rescue dog. We feel very comfortable with the walker going into our home, and trusting them with our most precious furry family member!

Reliable, competent, awesome!!! They often have deals or promos and their service is always reliable. They are great w customer service too.

Love the dog walkers. Very nice & Polite walkers. Customer service is not that great. I left my computer on and my son accidentally booked an appointment by just clicking one button caught it 2 seconds later and the website does not allow you to immediately cancel so I called and of course they don't answer and want you to leave a message which i did and i also text them. They replied that i had to pay a $10 cancel fee or reschedule. They should give customers a 5 minute window cancellation. Also on their website it does not mention anywhere of this cancel fee. I told them I only used them once and I am new to Wag and they did not care to give me a courtesy. So I will not be using them again for this reason. This is how you treat new customers then I will take my business elsewhere. Other than this I really liked them....Too bad !!

Love my dog walker Juan he is a very nice young man. My dog Pickles was his first walk and he dis a great job with her. Would recommend this company so far.

WAG notified me that my dog was lost 30 minutes after they came to my apartment. They claimed that she bolted from the door and then couldn't be found. Ultimately my pet was hit by a car, and the driver took her to the vet where I was then located via the micro chip information. WAG did nothing to help with her recovery and even charged me for the walk. I of course called in to have that credited but they are worthless and I would never use them again. My pet was in extreme danger and is lucky to be alive. They are incompetent for charging me for the walk where my pet was lost and then they never checked in on her again.

I only just became a WAG client and I am just so happy with their services! I first ordered a groupon to try them out and they emailed me right away with credits and it was a real human being. They contacted me in the most convenient way (via text in my case) and were very accommodating and friendly after I had picked the wrong type of walk. Then on Teddybear's first walk (he's a 90 pd weimaraner so more of a bear now) I opened my app and got to watch the walk, see where they were, what pottying he did, and got a video! I love being able to know what going on with my little guy and it was just such a fabulous first experience. Thanks!!

I'm writing because people should know how they actually treat your animals. I went out of the country and trust them to walk my dog in the evenings. Only to have to call in every day with problems. One of their walkers a girl named Tessa took a hammer to the lockbox. After that no one could get it to work. I called their customer service and they told me that's what they tell the walkers to do. Walker after Walker couldn't get in and they didn't do anything. They left my dog alone without food or water for 20 hours. I was about to call the ASPCA on them. THey finally told me they'll get a new lock box in 1 to 5 days. And why couldn't my my roommate let them in. He goes to school full time and works after. they finally get a new lock box to me overnight only to find out that one of the walkers had stolen the keys. Now I just got a call from one of the supervisors name Chris. Now he says he needs more information from me to determine whether or not they're even going to pay me back to change the lock. After everything they did which they knowledge This is how they treat you. Even when I came home my roommate told me I should never use Wag. I want everyone to know how they actually treat your dogs when things go wrong.