Wag!Reviews of wagwalking.com

Horrifying experience. Flew across the country to pick up my wife and drive her from Virginia to Camp Pendleton. Used Wag to get Colt boarded while I was gone. Two days in I received a phone call from a random stranger asking me if my dog was missing. The boarder lost Colt and didn't bother to mention it to anyone. Colts name tag with phone number might've saved his life that day. I forwarded the contact information of the Good Samaritan who found Colt to the boarder. She eventually responded and retrieved our dog. Of course, we asked Wag to please transfer him to another boarder. When the second boarder received Colt he said he had fresh not-so-shallow cuts across his his head, fresh cut wounds behind d his ear, an eye filled with blood and a piece of his right ear missing. We did not find out he was hurt until we got back from Virginia and saw the scabs and still-bloody wounds. We took Colt to the emergency room immediately. Four hours later. Diagnosis: Sceleral Hemorrhage in the right eye. They gave us antibiotics and prescribed a cone to keep him from hurting himself. We reported all of this to Wag. We also reported over $50 in toys that were never returned to us. At first, they absolved themselves of any responsibility and told us that the matter was between us and the boarders. After several days of fighting and getting transferred to a vast multitude of representatives, they offered to pay us back for five of the boarding days and filed a claim. Yesterday Wag transferred funds to pay for the cost of emergency visit. But instead of comp'ing the five days as promised, Wag pulled about $200 from our account to pay for the boarding fees, completely disregarded the $50 in toys and have not answered the phone despite several calls per day. The worst part of all this: It has been nearly a month and Colt still seems to be traumatized by whatever happened to him. He's not the same anymore.

My past two experiences with this company have been horrible. I was not at home and the dog walker left my door to my apartment unlocked. The second time the app didn't work at all and i was not able to view the walk was not able to view the payment status and also they sent a second dog walker for no reason. The attitude of the walker was kind of thugish and i kept getting phone calls with no messages just silence. This company should be reported to the better buisness bureau as well as word of mouth that you should not trust these people to come into your home when you are not there. They are not t be trusted.

As a Customer and also as a walker(independent contractor) I think it is a great the idea of the business. It is Dog walker business works like Lyft and Uber. They takes on-demand walker requests. Sounds very convenient. However, when it comes to customer service and employee support, they are very terrible. I always have some frustration after ask questions. (They also seems to be confused, too. They are not communicate each other. What is wrong with them? They have so many departments? I have no idea.) The app or the system needs lots of improvement. There are some glitches all the time. I realized that they never sorry for their mistakes even when they know it was their error.

my dog was attacked by a dog walked by wag, and they never call back to provide any information on their dog. How unprofessional and grossly unacceptable! Our dog may need eye surgery amongst the terror she endured by the lack of your inexperienced walkers!

Unreliable, inconsistant text responses as if multiple people are responding out of sync. -Seemingly very unorganized -I would not trust this service

Wag is great! The dog walkers are super nice to me and my doggie. The service is excellent they do last minute walk and accommodate to meet your needs.

WAG! has allowed us to be free of 'dog guilt' when both my wife and I work long days. Every walker has been professional and well trained and our pups love the mid-day walks! The app is easy to use and they always provide lots of pics/videos while on the walk which we love. The freedom to pick days/times as you go when you need it is amazing! Thank you WAG! for a great product.

Walker not trained. Not responsible. Not professional. I walked along and was horrified. Walker on the phone most of the walk taking personal calls and texts and didn't mind my babies. My small babies ran in the street after a Doberman and the walker didn't see it. Walker not able to take the babies back in the sidewalk. Puppies got entangled in mail box. Walker not able to detangle them. Absented not carrying, not responsible. Did not watch the babies. The company cares about themselves, not the customers. Wanna be company, not professional. I will not refer this company to my neighborhood or any one.