Wag!Reviews of wagwalking.com

1 Month Customer and Counting We have used the service for a little over a month now, and things are going extremely well. I like how well vetted the walkers are, and how experienced and comfortable they seem to be with handling our pets. We are scheduled for walks Mon-Fri, and I like having the same walker everyday. I wish I were in more control of the schedule, as there are days when I work in an office, and days when I work at home or decide to take the day off entirely, and would like more flexibility around making, changing or cancelling days. I also wish there were a way to buy complete packages that the would take care of the daily walking fees and gratuity. I don't want to see 20 line item charges on my credit card statement every month, so I am hesitant to tip because of this, and that is unfair to the walker. Last critic, I do not want to rate my walker everyday, I should be able to opt out of this.

I was attacked by a dog. Wag said that the they cannot confirm the dog is vaccinated as they claim when you sign up. Also they do cover any medical bills for my sprained wrists, scratches, and bites. Customer services says it is your responsibility that a dog attacks you and told me I shouldn’t file an animal report or police report, which is the exact opposite of what my lawyer said. This is an unsafe environment. Put your safety first.

I took advantage of their 3 free walk and gave it a try. However, the dog walker was 30 mins late for the 1st walk and when I called the customer service , they said they would help me to immediately request for a backup walker. The 1st walker did showed up eventually and started an argument with me saying she was here the whole time looking for my house. I called the customer service again and asked about when is the backup dog walker going to come , they checked the system and told me it was never scheduled. I am never go use this service again and do not recommend other to use it.

Wag is always helpful and reliable, I highly recommend them

Convenient, give them a try!

I had very high hopes for Wag because it's set up to be a great service. We had three free walks that I wanted to take advantage of over a busy weekend to see if we could use them regularly. The first walker, scheduled at 7pm, never showed up. The Wag customer service is definitely wonderful and they text you and keep you posted as they try to find a new walker once the planned walker doesn't show up after 30 minutes, but it took over an hour from the 7p booking time before a walker actually showed up. The following morning we had a walker scheduled at 8am that also didn't show. The backup walker was supposed to show up at 8:45 didn't show. I had to ask my neighbors to take care of my dog. All separate walkers who showed to have high ratings on the website. Very let down by these first two experiences. I am happy with Wag customer service - attentive, reliable, helpful, LOVE that a real person texts you - but I didn't sign up to test out how good their customer service was, I signed up for dog walkers to show up when I book them, who all have shown to not be reliable. I'm glad I figured this out during my initial free walks so that I didn't get this kind of experience when paying! Cancelling my third walk and not using them again.

All the wag walkers we have had come walk our dog have been awesome. It's a really easy service to use. It's great to see where and how long they walked plus getting a picture is great!

I have had a pleasant experience with wag. It is easy to find someone at last minute notice to walk my pup when in need. Thank you for providing this service!