Wag!Reviews of wagwalking.com

I never leave nasty notes like this, but I'm so appalled by the terrible service I received this morning. Twice in two weeks my scheduled walker has simply failed to show up. I've been the one to contact Wag when no ETA text comes through. Wag doesn't send an automated text about the missed walk until 30 minutes past the deadline, and then they try to find a replacement. Well, this morning, my 8AM time came and went. As of 9:25AM, still no replacement could be found. Meanwhile, I am texting customer service over and over, begging for answers, since I have no back up and it takes me 40 minutes to get home from work. So I have to be unprofessional and leave the office, my dog has an accident, and I miss hours of work dealing with this. I can't believe how unprofessional Wag and their walkers are. I texted Wag back that they can cancel the rest of my scheduled walks because I no longer trust the service, and no response at all. Next, I bet I'll get charged for this complete and utter nonsense.

This company is NOT the company it was a year ago. If you ask a customer service rep why they will explain that it is "expansion". This is how it has changed: Early in the year, I called customer service because we were dog sitting for a friend and I wanted to get two dogs walked instead of one. I called customer service and a human picked up on the first ring and made the change to my walk request. I attempted to do the same in October. After spending 10 minutes on hold, a surly rep made the change and blamed the companies expansion for the wait time. Even after all that, the walker texted me to ask if he was supposed to take both dogs- he never got the message. However, for every subsequent walk since October, I have been charged for two dogs. I spent the morning texting with customer service because it is impossible to get through to talk to a person. They refunded the extra dog charge from multiple walks but was also unapologetic and again explained that company expansion was the reason for poor service. After wasting so much time trying to get refunded and clarifying that I only had one dog, I was charged for two dogs again today. I have been a loyal customer but Wag’s expansion is not my responsibility and I have no more patience for poor customer service. Fortunately, I have many options for dog walking in NYC. I am closing my account today.

We never even had the opportunity to use the dog walking service itself, as the brand new lockbox we received was faulty and our keys were locked inside. After calling a sales rep at Wag! I was told to break it open to retrieve my keys, then have a locksmith come out to remove it from the door and "we will reimburse you". After doing this I sent the copies of my receipt to customer service. From there a sales rep questioned my honesty in re-telling the situation, insinuating that the cost of the locksmith was too high (literally had a digital and hard copy emailed to them and they still questioned it). I absolutely hate having to fight to protect myself as a consumer in every industry out there, but on demand dog walking!? I hate having to leave reviews like this. I absolutely will not use them again, the customer service has been beyond awful. I hope they'll reimburse me for the faulty equipment sent. Beware!

My dog walker looked like a homeless person. Maybe Wag should consider implementing a dress code. Company issued T-shirts. Showing up on the first visit of a dog walk looking like you just rolled out of bed, didn’t wash your face wearing cloths that looked like dirty laundry is tacky. I know that dog walkers are contractors of Wag, but they represent Wag and their brand. I will not be using their services in the future because as a startup, they haven’t mastered the art of providing a great “customer experience”

Walker never showed up!! We had a meet and greet the week before so she could learn about my dogs medications. I was 2hrs out of town and got notified they could not locate her. I ended up having to drive back 2hrs that night.

I am writing this review as a Wag Walker, which I do as a side gig in addition to my full time job. I am surprised to see all the reviews about walkers showing up very late or not at all; obviously I can't speak for other walkers, but I know when I accept a walk, getting to the dog and taking very good care of it is my top priority. Wag seems to be popular here in the Dallas area and there are many walkers available. The app could be better, especially on the client side, it isn't easy to cancel services if your schedule changes. And on the walker side, support could be a lot better. They don't seem to care about issues that walkers have with the app. That being said, I love getting to meet new dogs and I have fun with the walks. There are dedicated and experienced Wag walkers out there and a lot of happy clients who use the service frequently. Give them a try for yourself!

We had Wag walk our dog and feed and water her while we were in Denver for Thanksgiving. We had (4) walks that were wayyyy late and one walker forget to feed her. Below are the missed walks 11/21: Scheduled 7pm walker arrived 8:28pm 11/22: Scheduled 7pm walker arrived 9:46pm 11/23: Scheduled 7pm walker arrived 8:40pm 11/24: Scheduled 9am walker arrived 12:18pm Walks were $20 each. I asked for a full refund for each of these walks as they were all nearly at least 1 hour and thirty minutes late (terrible for a dog who needs to pee) as well as a $20 refund for the miss feeding. What Wag gave me was $30 for the miss feeding and $5 for those late walks because the service was ultimately rendered. Tell that to my dog holding her pee in for 3 hours and 18 minutes on 11-24. Things happen but the late cancellations and poor customer service after have me NEVER using them again.

Great service