Wag!Reviews of wagwalking.com

I liked them at first then on one of my "report cards" there was a picture of a dog that ALMOST looked like my dog (thought it was her at first) and was in a home that was not mine. Walker said they had a 'slow walk around the block'. My dog does not walk slow. All of this clearly very concerning I left work early to make sure she was okay. Wag customer service was not sympathetic, didn't make it seem like they were gonna follow up with the guy and just said he would be "blocked" from my house. What does that even mean? You're gonna let him do this to other people too...? Awful.

HORRIBLE customer service. First, they say they do dog sitting but there is no where to find that? Under FAQ it tells you to use the walker tab and from there you can select dog sitting, NOT TRUE. So now I have a walk booked for the wrong time and I have reached out to customer service 5 times now to get help and cancel the walk with no answer. Will dispute this if/when it shows up on my credit card. DON'T use unless you want horrible service. Will never recommend.

I am huge animal lover and help to find lost dogs in the New York area. There have been too many cases of your walkers losing dogs! They either have run out of the house, slipped their collar, etc There was a dog you lost and was missing close to a month! You didn't help to find him and you had the nerve to offer the family a trip to Disney World! And now a case in Texas where the walkers wallet was found under the customers bed covers! I don't know how much screening you do to certify these walkers, but more has to done!!!!

Their apps are dumb. Asking me twice (from iOS app and web app) for the reviews, and the pop up is blocking the screen. They follow you up with text messages. Every time, it seems to be a new receptionist, the context is not continuous; they don't seem to know what happens. Used it for the first time where they emailed me 5 free walks promo. Scheduled it and found it has my old address, contact them to update. They said I can reschedule via texting or online. I waited for their text replies, but na. I ended up with canceling online and got the message saying cuz it's within 24 hours, there will be a 10 dollar charge, but the support said I can reschedule via text, and then no follow up. I rescheduled online and texted them that I received the confirmation, all looked well. now they are charging me 10 dollars, they never credited it back. Basically, they seem fast at first when texting you (confirmations, saying you can contact them, they r happy to help, etc...), then their unprofessionalism kicks in, there's nothing, no follow-ups, no replies to your request. I left my walker all five stars, even though I'm not too happy with her arrived not on time (first time, it took her over one hour to find the place; after that, she's been like 15 min earlier or around the time. I prefer someone arrives on time, sharp) Other than that, she's good with my pup, and left cute notes and pictures.

I love wag! The walkers are so nice and trusting! I plan to always use them to get my dog some exercise!!

Terrible. My first time getting a dog walker for my puppy at 6 months and I came back home and he was miserable. He didn't want to eat, drink water or play and actually acted like he was dead. I took him into the vet the next morning and it turns out the dog walker must have tugged him so hard that he got a disc slip in his neck. Took him weeks to recover and now it's resulting in other problems. Seriously would not recommend this app. They must be hiring just random young adults to look after your dog. I reached out to customer support and they have never followed up or showed any kind of concern. Never again.

My first experience with Wag was great. Our first walker contacted me via text and left great notes. We booked again because we were so impressed by the first walker we thought they would all be that great! The second dog walker didn't leave our dog in the crate - so there was pee and poop everywhere (she is a puppy). The third time we used it the walker gave our puppy a whole bag of treats!! Why would you ever use a whole bag of treats on a puppy in a 30 minute time. Anyways our dog got sick and we will never use wag again. These people lack serious common sense with dogs.

inovation woof