Wag!Reviews of wagwalking.com

I had 7 walks scheduled over two days while I was away. Nearly all of them changed walkers or ended up no shows that wag noticed 2 hours later that had not completed. With the 2 hour time difference I’m currently in this is extremely frustrating. Walks that had been scheduled now need to be moved back or to another date when a walk isn’t needed because their employees do not have any consequences for not showing up for their walks that they signed up for. This is not accceotable. They also need to incentivize ASAP walkers to immediately rectify the situation. I can see my pup crying on camera and this happens all to often. I will not be using this service again. They must fix some major issues before I’d ever get another walk from them. The service is so unreliable when you really need it. Also a response like ‘we apologize but we do t have any walkers in your area at that time’ is not acceptable! Incentivize and get a walker out there!

Hired a walker to take my 1 year old lab out to pee in the middle of the day while I was at work. Once the walk started I noticed that I was never notified she peed (even after 15 minutes) so I contacted the walker directly to see what was going on. She said she was having trouble getting Penny outside so I gave her some suggestions. I made it very clear multiple times that she has to pee before going back in to play (it's the main reason I pay for a walker). No more texts from the walker. Walk ends and I get my report saying she couldn't get her outside to pee....So I immediately text and call Wag customer service to get a new walker and cancel my other scheduled walk with this walker the next day. No response for over an hour so I make other emergency arrangements to get someone to get my suffering dog out to pee. Then when I try to cancel my next walk because of the abysmal customer service, I find that it charges me $10 to cancel! So now I want my $10 back for cancelling the terrible walking and the money back for the walk I never got. 24 hours later, and still no response from Wag. Also for background. My pup was great at being outside until I used Wag several months ago for the first time and for some reason she became terrified of loud noises and being outside almost overnight. So I switched to Rover. Only used Wag this week because my regular Rover walker is on vacation. Shame on me for giving them a second chance

So so easy to use!!!! Love this app really takes the worry out of leaving our pup for long periods of time!! You also get a full update of your pup- where they walk em, if they go potty, food, water, treats! You leave some basic instructions and wag does the rest!!! Very satisfied with our service so far!!

Took days to get back to me and when they finally did they already booked me with a random person. When I said that I never agreed to a booking, they then charged me a $25 cancellation fee and they never answer the messages. Don't use!

I honestly think the customer service has been amazing! I have called a few times and have been taken care of each time. I would honestly say meet your walkers so you can feel them out and make sure your dog is in good hands. I have a few walkers I have set as priority walkers so then I know my dog is in good hands when I don’t have time to walk him and he needs to go out.

Worst customer support I've dealt with. Total scam. You can't reach anyone on the phone, I'm still waiting for a call back. Ask a friend to walk your dog, the percent they take is horrible! You can't even request a specific walker easily! Not worth it at all!

I had a wonderful walker but an absolutely terrible customer service encounter. My account was wrongly charged when I tried using my free walk and I was then told that there were two accounts under my name. Awhile ago I had made an account connected to my Facebook, an email account I no longer have access to, and I never used that wag account. I forgot the password and 3 months later made a new account to try out. Now I’m told I had to be charged for the “free first walk” and that I am no longer able to use any of their promotions or receive any credits in the future. If you don’t care about customer service, get your dog walked, but god forbid you need to get a hold of this company just expect an 11 minute hold time and then a rude employee yelling at you in a very condescending tone. Needless to say I won’t be using this app again and I don’t suggest anyone does.

I love meeting the wonderful walkers that get to walk my pup!