Wag!Reviews of wagwalking.com

I really loved using Wag for months but then one day I noticed my diamond necklace missing and I contacted Wag. The person who helped over the phone told me that they will take down the information and pass it along to the right department and someone will contact me to take down a full report. Someone called while I was at work and left a vmail for me. I have tried numerous times to get a hold of someone since with no luck whatsoever. I even emailed them with no response. I don't know if their walker took my necklace since I didn't see it with my own two eyes but the thing that bothers me is that they have not been responding to me and as far as I know they haven't done any kind of investigation. They talk about how their walkers are insured but when you reach out to them to file a claim nothing happens.

I love this company, amazing at communication and telling me when deals are in my area. Also the people that have walked my dog have been amazing, she loves all of them and the updates they send are always fantastic

I realized I was not receiving the discount for selecting walks every day for Bailey. When I contacted customer support I was given a lot of answers that didn't have anything to do with the issue. Finally had to do a screen shot of the offer for discount from the app to send to them. Still not sure if I am getting a discount, because their answers were convoluted, long and didn't make a whole lot of sense.

One of the walkers pulled on the leash and it rubs hard on the harness my dog had surgery that cost us 1666 dollars. We pick our walkers now just to be sure it won't happen again. Plus when I ask help with the app customer service I was texting with wasn't helpful and even rude enough to tell me when its not compatible with my phone he told me I better change phone. Just because I couldn't find how to reset cache or keep restarting my phone to get the live walk app. Very rude not even sorry he told me that my phone was crap even if I said sorry my new phone is too crappy for your so awesome app. XD

We have had 3 different walkers and all 3 have been excellent. They treat our dog as if he was their own.

Wag is a great service but I lot of confusion. Also, I don’t like the fact that when you request your walker and they don’t confirm I guess, they set you up with another walker without notifying you first. So every time my Sosa is with a different walker and I don’t particularly like that.

Great service and all the dog walkers have been fantastic! Would highly recommend to any dog owners.

It’s fine I have gotten paid when I need to get paid everything I expected