Wag!Reviews of wagwalking.com

I have had good experiences with walkers in between the terrible experiences, but THREE times now I have scheduled a walk, got a confirmation, then a walker never showed up. I will get texts from WAG saying they are still "processing my request" after the time my walk was supposed to start. I have had my 2 dogs completely uncared for and my young puppy pee and poop all over himself because I wasn't even warned that a walker cancelled, never came, or they couldn't schedule someone etc. One time I called when I was out of a meeting, 3 hours after a walker never showed up my house, and the customer service people seemed confused about why I was upset that no one came to walk my dogs and offered to just send someone now. Literally terrible, I'm super unhappy, my puppy who sat in his own feces and urine repeatedly while I was at work thinking he was cared for, he's super unhappy, and my 14 year old dog who has trouble holding his bladder now, and doesn't deserve to be uncomfortable and full of pee when I am gone, he is super unhappy too. If I could give them negative stars, I would. I need to know that if I schedule and pay for someone to care for my dogs, they will be cared for. VERY OCCASSIONALY something may go wrong, but this happens regularly. I only use WAG maybe 2x a week, and 3 times in less then 2 months my dogs were neglected by them. Unacceptable.

horrible company. I registered and went through the entire process and paid the $25 plus shipping for a t-shirt. (they make you do this). Got a welcome email with a link to download the dog walker app (its different then the app you use to find someone to walk your pet, its for the walkers actually looking to be pet walkers) I down loaded the app to my iPhone and when I went to use it I get an error message that this app isn't safe for iPhone. So this company is all a gimmick to get your $25. I sent emails and called their number, no one ever answers the phone and no one has responded to my emails. Don't fall for this scam company. Ill stick to Rover they are legit.

I applied to be a Wag! walker and went through their extensive screening process. I was approved as a walker, and was prompted to pay the registration fee. Upon paying, I received no further communications from the company, so I followed up with them after a few days to ask about next steps. It took several emails and phone calls before I was able to reach anyone that could actually help me, and even then, I was told that my application hadn't been approved and they would be issuing me a refund. This was contrary to previous communications I had received from them about the approval of my account, so I asked for some explanation on why I was all of a sudden not able to proceed. It has been 1.5 weeks and I still have not been able to get any response to my question, nor has my money been refunded. Their "customer service" has been completely atrocious, and I would not recommend this company to anyone.

We started out pretty well with the service. I have a security camera inside, so we can see the walkers as they enter. For the most part, everything was working okay. If you had an issue, it was no problem, go to the app and hit contact and you can send customer service/walker a text and get a quick response. One day, mgmt had to come in to our apt after we would be gone for the day. We shut our dogs in the bedroom, and after mgmt was done, I scheduled a walker to come over and get them out for a walk. I sent a message to please make sure the bedroom door is left open when he leaves, I don't want them locked in or out of the bedroom, one of them has terrible anxiety and we leave the TV on for him to block out some of the outside noise from neighbors. I then watch the guy shut the door. Sent another message. I got a response 5 and a half hours later from customer service - do you still need anything? Of course not, THE GUY LEFT 5 1/2 HOURS AGO. They say ok. Next 2 times I try to get ahold of them, no answer at all. Yesterday, we were going to be late, so against my better judgment, figured I would try again. Walk was rescheduled for an hour later 30 minutes before it should have happened. I chatted with them to cancel the walk and figured I would let them know how unhappy I have been with their service. My screenshot from them shows that the "Customer Support" Rep said they have been busy. -Too busy to answer my texts from 2 weeks ago? Too busy to answer a possible life-threatening message about my dog for 5 1/2 hours? I sent them a message on Facebook with my screenshots. Their reply - Looks like you've already spoken with customer support. Reach out again if you have any problems. I would rather pay someone who cares about my dogs to take care of them. Honestly, all I have wanted is for someone to sincerely apologize and accept they have not been providing me adequate care for my dogs. I suppose they think I should be grateful they didn't get them killed.

My air pods and gym key swipe card were stolen, my security camera unplugged during the walk, and half the time the walkers don’t even go more than 12 minutes. I am done with WAG.

I love being a walker for wag, but recently with the new app update I am receiving no notifications. Other walkers are having this same problem. Customer service does not respond to my texts and when I called, they were not helpful. I just need better support. It was great in the beginning.

I don't like these types of services I think they pick any type of dog walkers to walk your dogs They pick and choose who they want to sit for and not treat it as a business arrangement. It also takes too much time for WAG to find a sitter They send you countless texts on when they want to walk your dog and not the other way around I will continue to find businesses that specialize in dog sitting or walking and I will continue to reach out to dog sitters that I know will watch my pup effectively and act professionally Just to give a quick story I sent a request for a pet sitter and she got in touch with me I went to her house, she assured me that she would watch her There was an issue, her bed was on the floor and her sons little mattress was right in front of her sons bed and they had a roommate in the next room She wanted my dog to sleep in the living room which was fine but I explained to her that she needs to be watched as she gets into things. She assured that she was fine I asked her the next day if she still was okay with this and no response I asked again then she cancelled my booking. It was a good thing that my next sitter offered to watch her so I had a backup I just wished that she would have just said she wasn't able right then and there rather than play silly games I notice this type of behavior with Wag/Rover all the dog sitting websites My dogs are good but I want to ensure that they are being taken care of as I am paying for the care from a total stranger I will try my best not to use this service again.

Wag does not deserve any stars! I ran into the Wag dog walker Robert right after he walked my neighbors dog and we started talking. He offered me a free $25 dog walk. I thought maybe I’ll give Wag a try. Since we were standing by the garage I figured I’d bring my dog out to meet him. I could tell my dog was not liking him and before I knew it, he picked my dog up, dropped her and then grabbed her by the back of the neck dragging her towards him again!! My dog was yelping and scared to death!! I yelled at him to stop! IT WAS THEN THAT I REALIZED HE WAS STUMBLING AND I SMELLED ALCOHOL! HE WAS DRUNK!!! Thank God my Chloe was not hurt! **** BE CAUTIOUS OF USING WAG AND DEFINITELY DO NOT USE ROBERT IN LAKE IN THE HILLS IL ****