Wag!Reviews of wagwalking.com

Response from Wag!Dec 23, 2025

Thank you for your feedback! We’re thrilled to hear you’ve had such a great experience. If there’s anything else we can do to support you, feel free to reach out!

Response from Wag!Dec 23, 2025

Thank you for sharing your feedback. We understand the importance of having accessible support and strive to assist all customers effectively. While we currently use virtual chat options via https://support.wagwalking.com for general inquiries, we also have a Wag! Support Team of representatives committed to providing support 7 days a week. We value your perspective as a professional in the field and appreciate your feedback as we continue to improve services and accessibility.

Response from Wag!Dec 23, 2025

Thank you for your wonderful feedback! We're delighted to hear that Tomaro met and exceeded your service expectations. Be sure to ‘heart’ them to easily rebook them again next time! We look forward to continuing to support you in your pet care needs!

Response from Wag!Dec 23, 2025

Thank you, Susan, for updating your review and for giving us the opportunity to address your concerns. We’re glad to hear that the issue with the Premium Subscription has been resolved and we appreciate your feedback regarding the cancellation policy, to ensure that it’s communicated clearly to all. It’s reassuring to know that you’ve had great experiences with your walkers in the past, and we look forward to continuing to support you in your pet care needs. If there’s anything more we can do to assist or clarify, please don’t hesitate to reach out to Wag! Support; we’d love to help! Thank you for sharing your experience with us.

Response from Wag!Dec 22, 2025

Thank you, Tom, for sharing your experience and feedback. We’re truly honored to be able to support you and your wife during this challenging time. It’s wonderful to hear that each of your walkers has provided a loving and caring experience for your dogs, and that Wag! has been able to alleviate some of the load to take on their care and exercise needs. We’re wishing your wife a smooth recovery and are here to continue supporting your family and your pups with care and compassion.

Response from Wag!Dec 15, 2025

Thank you for your fantastic feedback! We’re delighted to hear that your walker is providing such exceptional care for your three pups. It’s wonderful to know she’s been a true life saver for you all!

Response from Wag!Dec 9, 2025

Thank you for sharing your feedback. We understand that pricing and unexpected charges can be frustrating. If you have concerns or need assistance understanding the charges on your account, please reach out to our support team via the virtual chat at https://support.wagwalking.com. We’re here to help address any questions or concerns you may have.

Response from Wag!Dec 9, 2025

Thank you for your wonderful feedback! We're thrilled to hear of the level of care your caregiver put into not only the service for Gypsy, but also for the feral cat outside! We're glad you enjoyed the in-app updates and service picture, and we look forward to supporting you and Gypsy again in the future!