Wag!Reviews of wagwalking.com

SCAM SCAM SCAM This is a SCAM for info.THIS FORCES friends and families to input personal info so they can sell it. also requires access to their PHONE CONTACTS All Chinese customer service. scam scam scam. NO ON WANTS TO DOWN LOAD THE APP JUST "ENDORSE" a potential worker. 100% unnecessary. Nothing but a information mine. customer service is not helpful. circle talking is what they are trained to do.

This was the first time I used this app. We had booked our sitting a month in advance, woke up to a text the day we were leaving to go out of town saying the sitter had cancelled, and there were no sitter in my area. This is an absolute joke, I am livid that there is no 24 hour notice cancellation policy. Will never use this service again. Dependability, trust, and communication are key skills your company needs to have when taking care of pets.

If I could give them a zero I would. Do not trust this company with your pets. I tried to apply a free promotion code for 1 dog walk and it wouldn’t go through. I never used the service, since the code didn’t work and they charged me anyway. I was on the phone with them for an hour trying to get a refund and was told it was cleared up. That was in March, and I just noticed that that never refunded for that walk AND they have been charging me $9.99 per month ever since. I called and spoke with someone named Eleazar. He said they could not refund me for the subscription, even though according to their records I have never used their services. I gave them the choice of being ethical and cancelling my subscription and refunding me for all of those months, or I would call my bank and dispute the charges and give them a review accordingly. They chose the latter. I would never use a company as unethical as this to walk my pets. NEVER.

I’ve been a wag walker for about two years and I should start by saying, I love my job. That being said, wag as an app providing a service needs serious help. Wag works as the middle man between walker and client which leaves a lot of room for error and miscommunication between both parties because of wag. Wag has always had its glitches but since COVID it has been on another level, I can’t tell you how many times I’ve been on my way to a booked walk and the app with keep crashing or just down right won’t load. When you call support, they are unavailable 90 percent of the time, which leaves the client upset and the walker with zero available options but to forfeit the walk and look like a bad walker. It’s unfair to walkers and clients, I’ve also done rover for a while and they are on top of it. I’d like to see the same from wag if I am to continue working for them, until then I’ll be using and working for rover.

terrible. i signed up for a trial while i was fostering a dog. shame on my for not reading the fine print but i would have really appreciated an email to tell me my trial was changing to a Premium account. Now I have several $9.99/month charges i cannot get refunded. Unless you know you will want this service indefinitely, i would recommend not using this app.

I am a former walker for Wag. I loved animals, so I figured Wag would be a good fit for me. I did 2 walks in one day. And I was scheduled for my 3rd walk for the day. I always like to contact the pet owners to let them know how far I am. However, when I tried to message Dominica S, I had trouble. So, I tried reaching out to Wag, but was unsuccessful. Her notes clearly stated that the keys would be found under the bin, and that someone would be home. Once, I arrived at the door there was no keys under the bin, I even checked under the mat. So, I tried knocking on the door since she stated someone would be home, but no answer. So, I took pictures for proof and after being unable to contact her, I tried contacting Wag again and was unsuccessful. Hours later, I see a negative review from her stating that someone was home, that the door was unlocked, and that I didn’t try to contact her. Which is false. I tried to file a dispute and talk representatives, but no progress. I have been unable to get accepted for walks due to her negative review. I do no recommend using Wag at all.

If I could leave a negative review I would. Customer service is a joke. I’ve never seen customer service of a legit organization not have reliable service to the point that you can’t even hear the other person. I had a walker to cancel my walk and still charge for the walk even after she told me she cancelled the walk. Tried to get in touch with Wag and had the worst experience ever. I will be looking for local walkers from here on out. I am done.

I am getting a puppy soon so I thought I'd try way to arrange things ahead of time. You have to put on the profile where the key is before even hiring someone so I put something in there without hiding a key because the walk is a month away. I said it would be under a paint can. When I came home the paint cans were knocked over like someone was planning on robbing my house. I've messaged the walkers and they aren't replying. I let wag customer service know and I haven't heard back. I'm feeling uneasy about the service.