Wag!Reviews of wagwalking.com

Great walker

I have used Wag for dog walks several times and they have been great. I decided to book someone to board my dog well over a week before my vacation. Night before, I ask for the person’s address. She asks why. I say because I’m bringing my dog to you? She says she was supposed to pet sit at my house. No. That wasn’t what I wanted or booked. I don’t feel comfortable with a stranger in my home. I point this out to her, she apologizes and says she is sorry for the inconvenience but she can’t board my dog. THE NIGHT BEFORE MY VACATION. Another person picked up the boarding for me at last minute. I complain to customer service about the poor service. They basically say “sorry! Thanks for the feedback! You can make this new person your preferred caregiver!” I have full confidence in the person who picked up the boarding request. But that isn’t the point. I have spent several hours with customer service, talking with the new person, etc. basically they offer me “5 wag credits” that doesn’t even add up to a walk. No. I’m going with Rover from here.

With travel restrictions lifting we were prepared to become lifetime Wag users to help ease with the pains of dog boarding and were ecstatic to find a service like Wag. Our initial concerns were that we would get a sitter who’s unresponsive or one who would leave our dog longer than we specified in the app (using the apps pre-defined settings), get a no-show and not be able to easily reschedule or really find ourselves in a situation where we felt like our dog wasn’t getting the minimum treatment she needed. Well all of our initial concerns came true! Wag has been one nightmare after another. Our first sitter used pictures from the morning to try and show that they had been there throughout the day, was unable to take the dog out into the backyard and instead left her for 18+ hours without any breaks or food/water refills. Once we reached out to customer service after 2 hours (2!) of repeating the same information already on the walker request and trying to shift the blame off of themselves (kept saying the walker can ignore the “don’t let me dog go longer than 4 hours without breaks” rule if it’s not specified (once again it was specified) they finally gave us credits to use back on the app. At this point we’re scrambling to find somebody to just come to the house and let her out so we schedule a simple drop in for the next morning. A driver with perfect reviews who is a complete no-show, wag can’t get a hold of them and once again our sitting was cancelled now putting our dog in 24+ hour territory of being uncared for. Customer service does the bare minimum and doesn’t seem to really care about what’s happening to the animals but instead are just trying to mitigate refunds (plenty of other reviews for Wag saying they even kept their cancellation fee!). Terrible first experiences back to back with this app, we went from potential lifelong customers to being avid advocates against and have had to cancel plans early to attempt to fix the mistakes made trying to use this app.

Dog walker is wonderful! Love the mini videos& updates.

Over two weeks to solve an issue with location. Based on Google play store reviews it is a known problem yet no resolution has been found. ***Update*** They responded to my review below but no response from the tech team that was attempting to solve it. Radio silent for over a month.

He’s very nice and I know Grey had enjoyed his stay since he wrapped himself around his leg 😀

I appreciate the write up and report card from the walkers who all reported positive experiences with our sometimes shy pup.

This app helped me locate a friendly, trustworthy caretaker for my pet. Daily updates on my dog and it’s comforting to know that her routines are not effected.