Wag!Reviews of wagwalking.com

Excellent service both from the WAG agent that provided a fast reliable and assuring resolution to our emergency, and from the super responsive caring and hands-on pet wag person to address our situation with our pug - pet. Tinka was left out alone by the previous private care while we were away crying for help and WAG came through. 5 stars by all means!

First walk with Wags was a success. Zoe took great care of care of my boy, and he was very happy when I got home. Will definitely be using WAGS again.! Thank you Zoe

UPDATE 07/27: After calling Wag! customer service twice a day since 07/23, safety & compliance called me. They stated they are still investigating. I was charged $87.99 for the dog service, plus an extra day at $58.79. I asked for a complete refund they are refusing stating the service was complete. The service was complete by a sitter who stole my property, cut off my pet cameras, and took my dog for a not permitted car drive. She left food on my counter, and took a nap in my bed, leaving her laptop behind. UPDATE 07/23: I have repeatedly called Wag! customer service, including this morning. NO ONE has returned a call, refunded me the charges, or show any care whatsoever. This morning I some of my stolen property place outside of my apartment door! Wag! customer service and care is the worst I've ever had my entire life. I scheduled a dog sitting for 7/20 and 07/21. The 1st sitter, Antonio, confirmed sent me a message asking if he could spend the night at my apartment. I text him back, there’s no need. My dog sleeps through the night, no problem. My dog was to be walked between 6am-9am, it was 9:30am with no notification of walk beginning. While I’m between flights, Antonio never showed for the sitting. Tried messaging and calling him. No response. Called WAG! customer service, and was told they’d do a wellness check with a charge of $15, and would try to find another sitter to start at 12noon, still being charged full price. The 2nd dog sitter, Teresa C, came to my apartment. I have a Nest camera on inside my apartment so I can monitor my pets and speak to them. While I’m on my second flight, I get notification that my Nest camera is offline. I go into my app and see someone come in my apartment, walk past my dog to my desktop computer, looking around. Then I see a hand shut off my camera. I have my building's maintenance tech to a check on my apartment. He found Teresa inside. I message her, asking why my camera off. She told me because she has traumas of being a New York city cam girl. I asked her to cut the camera back on. She did, however, complained with didn’t like being accused of anything. Teresa then began texting me, asking for my Wi-Fi password, and that she was taking my dog for a car ride. I never permitted that. Again I called WAG! asking for this sitter to be removed from my apartment and get another. I was told they would, a final walk will be done, $15 fee. Then they would get someone else for sitting for the final day. On the 21st, again there was no sitter scheduled after I was told there would be. I had to call again and was told they can do a wellness check at $15 and they’ll try to find a sitter. After an hour of them not finding one, I called a past sitter to see if he was available. He was and then I contacted WAG! to contact him. The sitters Antonio and Teresa C were horrible. WAG! customer service lacked care, proactiveness, and is still attempting to charge me for the botched sitting and extra wellness checks.

Too soon to be sure. The dog walker has once come once.

Olivia was the best sitter ever! Landon is disabled and needs to be handled gently with care. I can tell how a sitter does with a sitter based on the reaction when I get home and he was happy, energetic & in good spirits! I look forward to welcoming Olivia back and I know Landon can't wait to spend time with her!

Wag is absolutely amazing! I was nervous because my older dog can be very shy but my walker was super considerate and took her time getting to know the dogs! I would highly recommend Wag!

The lady who came and checked in with our puppy was great! She deserves 5 stars. But the App was one star. It kept saying my payment was denied. This happened 2 out of 3 times I've used wag. I don't know if it was a glitch with their software or what. I had to call customer support several times before it got all worked out. Otherwise wag is great.

The walker does a wonderful job but the website is inaccurate. I was charged for a walk a week before the walker ever walked the dog. I registered by the week and the second day the walker wasn't scheduled. When I tried to access the website to 'clean up the account' I am unable to do so. Very disappointing - I really thought this was going to be a good experience for me and my pet.