WAEPAWorldwide Assurance for Employees of Public Agencies, Inc. (WAEPA) is a 501(C)(9) nonprofit organization, not an insurance company, committed to promoting the health, welfare, and financial well-being of Civilian Federal Employees.WAEPA was founded in 1943 and has been providing Group Term Life Insurance, exclusively to current and former Civilian Federal Employees since then.Today, WAEPA has a membership of more than 50,000 Feds and their families.
WAEPA (waepa.org) has 77 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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77 approved reviews, newest moderated first
Ken
I received the email about the WAEPA scholarship grant. I forwarded the email to my daughter, she followed the instructions and received the award. I'm so glad WAEPA has the program, it will really help my daughter get through college. Heads up though - my daughter is really focused and mature for her age - she did it all on her own.
Monica
Amazing company that continues to give back to it's customers!
Joe
Thank you for granting a scholarship to my daughter. Your kind contribution will assist her in achieving her goals and lessen the financial burden of doing so.
Bob
I've been a member for over 20 years, and have always received quick and professional responses to any questions. WAEPA employees have always been extremely helpful.
LaShawn
The online application process was seamless. If I knew that the process was this smooth I would've became a member long ago.
Rich M.
Very poor customer service
Christopher P.
It is August 2019 and I had no idea WAEPA doesn't have anyone you can speak live with. 2019!!!! Whatever was listed below about the changes they made years ago is a huge lie. Yes, they have a number. But that number only tells you their office is closed. You can only speak to someone via their generic waepa email. AGAIN, I'm sure below I will receive a thank you for being a customer for x-amount of years and they've made changes. email or call etc... That's BS. They've made no changes. I am curious to know if folks are having trouble receiving payouts after their loved ones passed away. I have no clue what to do. I dropped FLEGI years ago to come over. But no one to actually communicate; in 2019. COME ON...
Response from WAEPAAug 30, 2019
Hi Mr. Phills - We can understand why you’re feeling frustrated. Our office was unexpectedly closed due to a utilities issue. We understand one of our Billing Representatives reached out to you on Saturday. Hopefully, we were able to fully assist you! If not, though, we’re happy to give you a call back at your convenience during normal business hours (8:30ma-5pm ET, M-F). Again, we apologize for the inconvenience, and very much appreciate your tenure as a WAEPA Member.
Traveler's Joy Couple, J.
Well, I've had a plan through my father for many, many years. Turned 18 and it became my own plan. I'm now married, so I decided to add on my husband and the person I spoke with said it would be best for him to have his own plan. Cool! Fine! .. But it's taken MONTHS to get each step done. I have a thousand questions and there has been zero communication. I now see from the other reviews and comments that this is not uncommon. I'm sticking with it because it's a good price and I have that "in" so I don't want to loose a spot. But goodness! It can't be that hard to send a simple email back or maybe a letter in the mail now and then! I have no idea how much or when my next bill is, but the on line amount is my old plan... It's all very disorganized, but I hope that once I finally get it sorted, I'll just pay the amount each year and our accounts can just sit there... I noticed there were actual customer service responses on this website, so I was hoping to find someone to help me because the two representatives I've been working with don't respond.
Response from WAEPAOct 9, 2018
We’re extremely sorry to hear about your recent experience. I’d like to personally apologize on behalf of WAEPA. In an effort to learn more, may I contact you directly? I'd like the opportunity to speak with you to review your specific application case, as well as find out how we can improve. Your feedback is important to us, as our members are our #1 priority. I can be reached at [email protected]. I look forward to hearing from you. Courtney B. Member Services Manager