WAEPAReviews of waepa.org

Having been with WAEPA since 1999 and now retired and at age 77 my rate has quardrupled. I had to reduce my coverage because of the large increase in premiums as I no longer was able to pay the much larger premium. When I call WAEPA to ask about my potential increase at age 80, no one seems to know how much it will be. Also, I ask what happens at at 85 (should I live that long), again no concrete answers.

Poor website functionality and customer service. I signed up for auto-pay feature and it overcharged me for a quarterly payment on 2/12/24. I contacted customer service who told me the "system did not know that it has my money" and they would have to refund me via a check that would be mailed in 2 weeks. I waited for 3 weeks and then spent a good bit of time trying to correspond with them by email but they refused stating I had to either use their online "secure messaging" system or phone. The online secure message portal doesn't work so I was forced to call them regarding the issue which took a good bit of time as the hold times are long and I work business hours. I finally was able to get a hold of someone and received my check today in the mail 23 days after the initial call. Here's the kicker- I just checked my bank statement and they issued a refund to my account THE DAY AFTER they overcharged me. This doesn't show anywhere on their website and they apparently never even knew about this as they issued me a check as a refund. I have little confidence that this company will pull through in case of my demise. **UPDATE** after reading the response I checked my email and did not receive any information regarding this error and it does not explain why customer service was unaware of the refund.

Very poor customer service

I had a simple question to ask them and it was in regards to the annual distribution of a check that is sent to all members and this generally occurs around October of each year. Mine was either miss delivered to someone else; never sent; stolen out of my mail box, etc. If it was sent to me- then I need them to cancel that check and re-issue a check to me again. However, of course, the only way that I am going to be able to communicate with them is through this needless REVIEW OPINION OF WHAT I THINK OF WAEPA. I AM UNHAPPY BY NOT BEING ABLE TO SPEAK WITH SOMEONE., J. ROBINSON SAN ANTONIO, TX. 17 DEC 2014