WAEPAReviews of waepa.org

I'm writing to express my concerns regarding recent challenges I experienced while attempting to update my beneficiary information with WAEPA. In October 2023, I mailed my change of beneficiary form. I followed up in November 2023 and I discovered that it was not received. I resent the application via certified mail in January 2024 (confirmed delivery on January 17th). Additionally, I submitted two online applications (receiving confirmations) and faxed the form on January 24th. Despite these multiple attempts, none of the standard processes seemed to initiate the necessary changes. I followed up with a phone call in late February 2024 and was fortunate to connect with Tamara. Tamara demonstrated outstanding professionalism and patience while investigating my case. She thoroughly addressed the issues with the online, mail, and fax submissions, ultimately taking personal responsibility to ensure my change of beneficiary request was completed successfully. Tamara is a valuable asset to your team. While I'm disappointed with the initial challenges, I want to commend Tamara for her exceptional customer service. She turned a frustrating situation into a positive experience. I suggest WAEPA carefully review its beneficiary update procedures to make them more efficient and reliable for clients. Something so simple should not take months to process.

Well, I've had a plan through my father for many, many years. Turned 18 and it became my own plan. I'm now married, so I decided to add on my husband and the person I spoke with said it would be best for him to have his own plan. Cool! Fine! .. But it's taken MONTHS to get each step done. I have a thousand questions and there has been zero communication. I now see from the other reviews and comments that this is not uncommon. I'm sticking with it because it's a good price and I have that "in" so I don't want to loose a spot. But goodness! It can't be that hard to send a simple email back or maybe a letter in the mail now and then! I have no idea how much or when my next bill is, but the on line amount is my old plan... It's all very disorganized, but I hope that once I finally get it sorted, I'll just pay the amount each year and our accounts can just sit there... I noticed there were actual customer service responses on this website, so I was hoping to find someone to help me because the two representatives I've been working with don't respond.