VuoriReviews of vuoriclothing.com

I mailed back and returned pair of pants one month ago. I found a new charge on my credit card and Vuori is claiming it is a refund. I am owed over 250 dollars for the fraudulent charge and my refund. Vuori has not responded to my request for help.

Amazing fabric; clothing is beyond comfortable. Significantly better than Lululemon

P.S. sent this review several days ago to Vuori customer service to give them the opportunity to respond but they did not. So here is my review: I was excited to try a pair of the Halo Essential Wide Leg pant. I consulted their size chart and purchased the MEDIUM per their chart. I DID NOT select the Expedited Shipping that cost an extra 15.00 but at checkout THE OPTION WAS SELECTED AUTOMATICALLY for me, so a pair of very lightweight sweatpants arrived within 3 days and cost me $147.00 CDN. I reached out to VUORI's (automated) customer service at the time of purchase --no opportunity to speak with a person about the additional and unselected shipping charge-- and was assured by the BOT that someone would reach out and the money would be refunded. I completed the sale, but no-one ever reached out. So, the package arrived quickly. I opened it and was alarmed by the overpowering chemical smell emanating from the pants, but I tried the pants on any way. The fabric is very soft but quite thin and unfortunately the pants were too big. I returned the pants promptly. The return was painless, the refund came quickly, but the 15.00 additional charge that I did not select in the first place was never refunded and again nobody ever reached out to me. So here we go: 2 STARS for quick (partial) refund 0 STARS for the chemical stench of the product 0 STARS for the lack of customer service

Check the labels!!! Quality Change - Don't take for granted anymore. I am a long-time customer of Vuori, and I mean long before they became all the hype and they only had a couple colors and styles - Vuori was quality and comfort, and I did not care if they did not have more selections. They are very expensive and I was fine paying for it. I recently purchased a pair of pants and the fabric changed. I always trusted this brand never having the need to check the labels and what the fabrics are made of. But this recent change is a different fabric that feels horrible on the skin. The label showed a completely different fabric from Cambodia. I have all types of clothing from this company. Shorts, tanks, running shorts, joggers, all kinds of tops, one pieces and never had any problem. BUT!!!! That seems to have changed. The new stuff from Cambodia or any fabric that is a cheaper version - I will not purchase. I did not return my pants and considered it a lesson learned. Check labels, take nothing for granted. Bummer.....

I love the clothing, but oh my what a shocking customer experience. I placed an order on the UK website. Unfortunately what the website fails to disclose is that they only ship from California. There’s no reference as to who pays import taxes and how long it might take for delivery. To make the situation worse, I waited 6 weeks, constantly asking for updates but without reply. It has now emerged that my parcel is still sitting in the warehouse in California! And the customer service response: “sometimes problems are out of our hands”. This has been a great example of how a brand ruins its image and customer loyalty.

I’ve purchased a couple Vuori wears over time - joggers, a couple of shorts, and most recently a sweater and tee. Couples points… -Durability is excellent — holds up well after many washes with no visible wear -Color selection is more interesting and varied than Lululemon -Quality feels on par or better than Lululemon for the price -Design aesthetic is clean and versatile Overall, if you’re in the market for premium activewear, Vuori is good to consider. It’s become my go-to over Lululemon.

My Vuori joggers are very comfortable, no question, but after two years, the fabric really stretched out at the knees. Like weirdly as though I had knelt in them, wet! Which I did not. I generally washed and hung up the joggers; they might have been in the dryer a couple of times if my husband washed. Anyway for $100 price point, you should get more than 2 years wear, so I emailed customer service. They asked for pictures; I sent them. We’ll get back to you, they said. Haven’t heard a word even after a “hello?” reminder from me. Literally ghosted me. Crap customer service and based on my experience with the joggers — not worth the money if they only last a couple of years.

Phenomenal fit!