VuoriReviews of vuoriclothing.com

If they want to be seen as a premium athleisure brand, they need to sort out their returns and refunds. My wife bought some items and whilst nice, she had to send some of the products back by Vuori's shipping labels. We were expecting a refund within about 10 days but it took almost a month. Baffled why it took over 3 weeks to reach them and then took them a few more days to refund the money. This is not a premium experience

Received 20% off my first order as the hook which is standard tactics. I did like their clothing as it fits me very well. Was going to place a second larger order and contacted CS to see about a repeat customer discount. Answer was...nah. This is the idiotic thinking of most companies. Grow a brain and reward your repeat customers with discounts and incentives instead of gouging them and ending the relationship. There are other companies that sell a VERY similar product that understand how to keep their clients. Buh Bye Vuori.

Fabulous service from Jen at Covent Garden store. Lovely help and makes shopping at Vuori such fun and enjoyable. If only all shops had a Jen ! THANK YOU !

Not too honest concerning 20% off for first time customer. I DID NOT get any discount after singing up and bought a short.

I don’t write many reviews, but Vuori earned this one. I recently discovered that an order had been shipped to an old address due to an error that I failed to catch when placing the order. By the time I realized what had happened, the package had already been delivered. I contacted Vuori expecting a difficult conversation. Instead, their customer service team responded quickly, treated me with respect, and immediately worked toward a solution. They shipped a replacement order without making me jump through hoops or making me feel like I was trying to get something for free. Mistakes happen with every company. What separates great companies from average ones is how they handle problems when they occur. Vuori’s response turned what could have been a frustrating experience into one that reinforced why people speak so highly of the brand. The clothing is great, but the customer service is what made me a repeat customer.

I purchased some clothes from this company but unfortunately they didn't fit. A usual situation for online. I returned the goods and after one month they haven't refunded me. Claiming I haven't sent it back. Poor customer service and if they don't resolve it I will have to contact my bank Avoid this company online. I managed to find a store while working abroad but as a service online you can see from the other reviews that they are incapable as a company to help their customers. At the moment I am £1000 down

AVOID until their distribution in sorted out. Package didn't arrive at all and then when I managed to get in touch with someone (they only do email with overseas customers) they couldn't reship as 2 of the 3 items as they were out of stock. The did offer to reship the one item 'free of charge' which was a joke as i had already paid shipment for the original item. Have asked for a refund - will see if i actually get it in a timely manner!

Worn my pants twice, stitching all ripped. Won’t give me a refund, shocking