VuoriReviews of vuoriclothing.com

I’ve tried Vuori three different times now and returned everything. The cuts are horrendously inaccurate, the proportions feel made for people with the most minuscule crotches, and if you’re tall or built at all, it’s the most uncomfortable thing you’ll ever put on your body. I’m 6’5” and initially bought an XL shirt, which fits me perfectly with most other brands, and it barely passed my belly button. Next I bought the “meta athletic slim fit” pants and they were like leggings on me. Finally, I bought the classic fitted metas thinking they’d give extra room, and it was like wrapping my legs in a wrinkled silk sheet. The ratio of expensiveness to discomfort is ungodly and quite frankly a scam. Every time I see Vuori on someone and briefly consider giving it another chance, I’m reminded that it only ever looks acceptable on stubby people with tiny legs, which appears to be their only target demographic. If you’re truly above 6’0” you could walk into a marshals with a $10 bill in hand and find better pants. This company sucks so badly.

I am beyond frustrated with Vuori’s quality and customer service. I ordered a short-sleeve T-shirt for my husband for Christmas (along with another item), and the shirt arrived with two small holes at the neckline. It looked like burn or acid damage. I submitted a return/refund request over 5 weeks ago, including photos. Since then, I’ve received three meaningless responses and zero resolution. I even called customer service and was told they have “a small department and are getting to it.” That was two weeks ago. This is unacceptable—especially for a brand charging $49 for a T-shirt. Vuori shipped a damaged product and then completely failed to fix the issue. Premium prices, bargain-basement customer service. I will not order again unless this is resolved immediately.

I overpriced & weirdly itchy!

I was looking at placing an order. I selected one payment method that should have redirected me when i clicked pay now. It made me go back up top on the same screen to choose between two address options. When i went back and clicked pay now i saw it changed my payment method to my credit card which I didn't want used. It was too late. I logged in and tried to cancel but no way to cancel. I tried the chat since it still says processing and under 5 minutes. It says sorry you cant ever cancel an order even if their website glitched. I have to wait for the items to be delivered and return them of course losing out on shipping fees etc. Most companies Ive ever dealt with if you contact right away it can be canceled, so Im highly disappointed. I will stick with more trustworthy companies.

I purchased a Halo Essential Wideleg Pant in a London store and experienced fabric fraying after one single wear. I contacted customer service multiple times by email and through the official form, provided photos, and waited over a week without a clear response or solution. I keep receiving emails from different agents with no one actually addressing the issue. Very disappointing experience, both in product quality and customer service.

terrible customer service...long time customer having spent a bunch of $$, submitted an order realized was wrong size, tried to change within 2 min, very hard to find customer service #, and they won't allow the change so now i have to go through the process of waiting to get the order and send it back...massive waste of time, dont shop here

DO NOT ORDER anything off of their website! I placed an order in the Manhattan Beach store on December 10th through an associate. It never showed up and I realized that the order never went through. I replaced the order online on December 26th ( was supposed to be a Christmas present but obviously, that was a bust.). It is now January 10th and the order still has not arrived. I have contacted the company by phone and email and they simply stated that they have 10 business days to deliver. The website states 4-7. Vuori's main headquarters are in San Diego, the recipients address is also in San Diego. I tracked the package which sat at a facility in San Diego and never moved for well over a week. It is now in Columbus Ohio!! Every time I reach out to this company by email they don't respond for another 3 or more business days. I am going to dispute this with my CC company and never order from them again!

Terrible system I went to exchange a gift for a different size, and they did not explain to me beforehand that I had to purchase the product again in order to make the exchange. I didn’t have money with me at that moment to repurchase it, and they also didn’t explain before processing the return that this was how the system worked. As a result, I had to return the gift instead. I think the system is horrible, and even worse that they don’t explain this before carrying out the procedure.