VuoriReviews of vuoriclothing.com

I just hate there isn't a way to share a negative star. Cust serv is non-existant. Here is my message to management and I got a reply from a store associate. Dear Lynn, I am writing to share my disappointment regarding an unpleasant experience I had today at the Vuori store in Plano at The Shops at Legacy West. I have been a longtime supporter and customer of Vuori from the early days of the brand, when Joe was building the company and Vuori was still establishing itself. Because of that history, today’s experience was especially troubling. My goal in stopping by was simple: I wanted to pick up another pair of Kore shorts because I liked them so much. I had already purchased two pairs at the NorthPark store a few weeks earlier, and I expected this visit to be quick and straightforward. When I arrived, I opened the door for another customer and then walked to the men’s side of the store, expecting at least a greeting or acknowledgment. I waited while other customers came in and were acknowledged, but no one spoke to me or offered assistance. At the time, there were two employees behind the counter, but only one appeared available because there was only one customer in the store. I kept thinking that surely someone would check in with me. Unfortunately, that never happened. I eventually asked to speak with a manager, only to learn that one of the employees present was an assistant manager. I waved him over to share my frustration. What should have been a quick and simple visit became upsetting enough that I left questioning whether Vuori is still a company I want to continue supporting. As a customer who has believed in the brand for years, it was disheartening to feel overlooked and not valued in the store. I am sharing this with you because I hope the leadership team will take this experience seriously and address it with the store team. This interaction has meaningfully affected how I feel about Vuori moving forward. The brand I have supported for years has always represented quality, community, and customer care. Today’s experience did not reflect that. I would appreciate a response and the opportunity for this concern to be heard and addressed. Thank you for taking the time to read my note. Respectfully,

Disappointing Experience at Vuori Manhasset I had a very disappointing experience at the Vuori store in Manhasset, New York. For a company that positions itself as a premium clothing brand, I expected a much better experience. Unfortunately, my visit fell short of those expectations. Premium pricing should come with an equally high standard of customer care. Based on my experience at the Manhasset location, I would hesitate to recommend this store.

Customer service really really bad, they have no idea what they are doing..... Laconic repetetive answers, taking them ages to answer, chat on the website almost never works and no humans available to talk to. Really bad.

Vuori Halo Essential Wideleg Pant - Short I bought these at a brick and mortar therefor unable to review them online! They started pilling after the first time I wore them. This fabric is cheaper than it used to be. And definitely not worth it. I will no longer be making purchases of Vuori. I have at least 10 pieces of Vuori right now, but the quality has gone down and it's not worth it. The pants are now maybe a month old and have pilling on the outside and inside. I am incredibly disappointed.

I really like Vuori’s clothing, but I’m extremely frustrated with their shipping. My last two orders have both been lost or misdelivered. With my most recent order, the delivery information showed that the package was delivered to a location that was not my address. We even went to the location indicated by the delivery GPS and were unable to find the package. One lost shipment is understandable, but two consecutive shipments is unacceptable. I hesitate to order from Vuori again because I have no confidence that my order will actually make it to me. Vuori really needs to address the delivery service being used and make sure customers are receiving the orders they paid for.

Went to their store on 67st and 3rd Ave in NYC and it felt like the people working there were clueless. The store was empty yet the people working there had no clue about the clothes and and when asked questions had no idea. Also person who was supposed to be helping us just walked to the back. Worst experience I have ever had shopping.

I wore about a pair of shorts just a few times and it developed pin holes by the pocket. If I had bought these at a major department store, I would have just tossed them. Instead, I took a picture and sent it to customer service at Vuori telling them I was disappointed. Vuori replied twice asking for more info. When they final gave a response, they offered me a 15% discount on a new pair and said they would not replace items due to normal wear and tear. I bought these in May and the pinhole was there in July. Is that normal wear and tear?? 15% discount seemed insulting, I will not be buying any more clothes from Vuori.

Do not buy from this company! I’m trying to return an item and have reached out many times via differing means.. I have had NO response other than “they will get back to me” they do not!!! The returns portal is not letting me return goods!! Awful customer service.. zero customer service!!!