VultrReviews of vultr.com

Response from VultrApr 27, 2026

Thank you for sharing your experience. We’re sorry to hear about the issues you’ve encountered, especially given the impact on your network performance. Vultr does not intentionally throttle customer bandwidth. In cases involving BGP sessions or advanced network configurations, performance issues may arise from routing issues, configuration mismatches, or other technical factors that require investigation. We understand your concern, particularly since you’ve experienced a similar issue before. We also regret the frustration caused by the lack of timely support responses. That’s not the level of service we aim to provide, especially for issues affecting performance-critical workloads. We’d like to take a closer look at your setup and help identify the cause of the reduced download speeds. Please contact our team at [email protected] with your account details and any relevant ticket numbers, and we’ll ensure this is properly reviewed and escalated as needed.

Response from VultrApr 3, 2026

Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. Vultr’s Acceptable Use Policy does place restrictions on certain types of cryptocurrency-related activity, including mining, due to the impact these workloads can have on shared infrastructure and platform stability. These policies are in place to ensure consistent performance and reliability for all customers. We understand this may not align with your intended use case, and we appreciate you sharing that perspective. Regarding your refund request, we recommend contacting our support team at [email protected] with your account details so they can review your usage and billing history and assist you further.

Response from VultrApr 3, 2026

Thank you for sharing your experience. We’re sorry to hear that this led to a loss of trust. Promotional credits are intended to help users explore the platform, but they are subject to specific terms and may be adjusted or removed if an account is flagged during review. Any charges applied are associated with active resources or services on the account, even if they are not currently in use, until they are fully removed. We understand your concern about visibility into charges and credit changes. Clear communication is important, and we appreciate this feedback as it helps us improve the experience. If you would like us to review your account activity or provide more details on any charges, please contact our support team at [email protected] with your account information. We’re here to help clarify and assist further.

Response from VultrApr 3, 2026

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating ongoing billing notifications can be. Billing on Vultr only occurs when active resources remain on an account. In some cases, instances or associated services may still be running even if they are not actively in use, which can continue to generate charges until they are fully removed. We also understand your concern about account closure. For security and verification purposes, account deletion requests are handled through our support team to ensure everything is properly closed and no resources remain active. We’d like to help get this resolved for you. Please contact our team at [email protected] with your account details, and we’ll review your account, ensure any remaining services are addressed, and assist with closing your account.

Response from VultrApr 3, 2026

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel. Certain high-demand resources, including GPU instances, may require a minimum account balance before deployment. This is in place to ensure sufficient funds are available for use, but we understand your concern that this isn't clear upfront and appreciate you calling that out. We also apologize for the delay in response to your support ticket. While response times can vary depending on volume, your experience is not what we aim to provide. Your ticket is in the queue, and our team will follow up as soon as possible. If you would still like your account reviewed for a refund and closure, please reply directly to your existing ticket so it remains in the same thread and remains prioritized. We appreciate your patience and the opportunity to address this.

Response from VultrMar 25, 2026

Thank you for sharing your experience. We’re sorry to hear that this situation was frustrating. Vultr’s verification process is handled by our Trust & Safety team and is designed to help prevent fraud and protect both customers and the platform. In some cases, additional documentation may be requested if certain account activity is flagged for review. We understand that specific requests, such as providing identification or payment verification, can feel uncomfortable, and we appreciate your feedback on this. Please note that any documents submitted for verification are handled securely and in accordance with our data protection and compliance standards. We also recognize your point about offering alternative verification methods, and we will share this feedback with the appropriate team as we continue working to improve the process and customer experience. If you would like us to review your case further or follow up on your refund request, please contact our support team at [email protected] with your account details, and we’ll be happy to assist.

Response from VultrMar 25, 2026

Thank you for your feedback, and we appreciate you calling out the responsiveness of our support team. We understand your frustration with the initial spending limits tied to promotional credits. These limits are part of our fraud prevention measures and are intended to protect both customers and the platform. That said, we recognize this can be restrictive for developers who need to test higher-capacity instances right away. Your feedback about needing faster access to more powerful resources is valuable, and we’ll make sure it’s shared with our team as we continue to refine the onboarding experience. In many cases, limits can be reviewed and adjusted based on account history or by request. If you’d like assistance with this, please reach out to our support team at [email protected], and they can take a closer look at your account and explore available options.