VultrReviews of vultr.com

Very bad support

I run a niche blockchain network called the D20 Network, which experienced a severe time attack starting on May 28, 2024. The attack originated from six IP addresses managed by Vultr Holdings Corporation. Despite multiple reports and requests for assistance, Vultr's technical support and abuse teams did not respond, allowing the attack to continue and escalate network difficulty to an unmanageable level. This negligence has caused our company an estimated loss of $675,000 due to halted block production, increased operational costs, and damage to our reputation. Furthermore, we have reported this issue to the Carbon County Sheriff’s Department, the FBI, the FTC, and other regulatory bodies. Vultr's failure to enforce their acceptable use policy and manage abuse complaints effectively raises serious concerns about their commitment to customer security and service quality. I urge other potential users to consider these issues before choosing Vultr as their hosting provider.

Vultr used to be good at some point years ago I don't know what it turned into now, it's like a monster, Vultr totally can suspend your server anytime literally just because nonsense reports from other Really disgusting the Vultr now, I really want to stick with it because move servers to another provider is a cost time and money work, but since they can do whatever to my server and my account with negative affect, I have no choice

The service accused me of using excessive CPU while I work on the "Optimized Cloud Compute" instance, as the customer service suggested. They also threaten to ban my account and ask for tons of personal information, including something that feels like a detention essay.

Absolutely, unequivocally, avoid this provider at all costs. The attractive hourly pricing approach, API access, and various PoP provider are entirely nullified, and then some, when you have to deal with any "human" element of the company. The support staff are consistently condescending, woefully uninformed, and heavyhanded in their approaches to any kind of resolution - a particularly unfortunate trio when combined. Without doubt the worst customer service experience I have ever had, hosting or otherwise.

Avoid using this hosting provider. They never respect new customer. I deploy a server to run a bot for auto playing game online on chrome browser (not mining crypto ever), and never utilize exceed 100% CPU, but they accused me for that lol, now they ask me for vertification. About new TOS, your data not safe anymore, so everyone should migrate to another cloud provider like Digital Ocean, Linode... - which provide better promotion and safe for your data

Company do what they want with my balance, carching for 6 times one transaction, saying that they make refaund, but they didnt make, scam company

We are spending about $65 a month for a 4-core 8TB server with VULTR. I have used Amazon AWS and others and so far the performance is outstanding and the performance is without any issues. I don't understand why the rating is so low on Trustpilot, I think they need to ask happy customers to review otherwise only unhappy folks will leave the 1-star reviews. Not a service for folks who don't know what they are doing. Use GoDaddy or Siteground if you want a more user friendly control panel and all the support and hand holding. VULTR is great but not for beginners.