VultrReviews of vultr.com

Mostly use cloud compute instances, uptime is excellent and they have a large variety of locations to choose from. Been a customer for years without any major issues. Prices are hard to beat.

Don't waste your time on Vultr; the service is immature and leads to a bad experience. The support team is poor and response times are delayed. You will end up regretting trying Vultr. I added my card to my Vultr account and recharged it with some amount. The system said it couldn't verify automatically and that manual verification could take up to 24 hours. Four days have passed, and I can't log into my account. It keeps saying my password or username is invalid. I am damn sure I input the correct credentials. I also tried the "forgot password" option, but it says a reset link has been sent to my email, which never arrived in my inbox. I've tried several times on different time & days, but no success. I emailed them & ticket is created, a long time have been passed already but no one is replying to solve the problem. Seriously, it's a poor experience. I do not recommend using Vultr for production deployment. If any problem occurs, no one is likely to help you I want my money back, but no ways to get it back.

Awful support team They delay you so much that you regret registering on this site.

Infrastructure works fine, mostly. When something does go wrong just deal with it because you're on your own. We're moving everything to Digital Ocean after the latest in a long history of poor support. Make a detailed support enquiry? Don't bother, they won't read the detail. They'll read the bit that gets them a one line reply where it isn't their problem. I expect their KPIs incentivise this. Ask a question. Have they seen an issue, that surely affects many of their customers.... no, not our problem. Okay, fine. I guess. How about how your systems work when changing OS of a VPS? How does it handle that? Again, an answer is too much to ask. They can't even be bothered to send a canned response with a URL. The attitude stinks. Need help once or year, or less... who cares? Its like they don't want clients who want support.

The support is really terrible. They created some artifical reason to block all our services and then terminate our account. We've asked several times to ask about exact reason (as we didn't do anything against their TOS), so they sent us links to TOS again and then they stopped to answer. So if they will not like you, they can block you and don't even specify why. Stay away from this terrible company.

Shocking the level of incompetence and all around terrible customer service. Wow. If you're considering using their services I highly recommend you look ANYWHERE else but here.

Optimized Cloud Compute" instance, as the customer service suggested. They also threaten to ban my account and ask for tons of personal information, including something that feels like a detention essay.

I've been using Vultr servers for 2 years now and I was initially very impressed with their performance and bandwidth. However, for the past few months, I've been experiencing consistent bandwidth throttling issues across multiple servers in different locations. This has made it difficult to use the servers for my services . I've tried contacting Vultr support about this issue, but they haven't been able to provide a satisfactory solution. I'm disappointed with the recent decline in service quality and I'm considering switching to a different provider. Overall, I have had a mixed experience with Vultr. I appreciate the good service I received in the beginning, but the recent bandwidth throttling issues have been a major disappointment. I hope that Vultr will take steps to address this issue and improve their service quality. I would like to continue using Vultr, but I will need to see a significant improvement before I can fully recommend their services.