VuduReviews of vudu.com

Worst customer service ever! Purchased a movie with my phone app three times but couldn't watch it on my TV app and they were no help! Spent a half hour on the phone and all they said was too bad.

Terrible customer service. Their system glitched and I was billed two movies and have had over five different conversations with them and keep hearing wait because it needs to be escalated. I've been a customer for years and spent hundreds of dollars here but never again.

I was very disappointed to discover that they updated things and you can no longer purchase/rent movies on any version of the app. You have to sign in online and purchase a movie there but you can’t watch it there you have to watch it on an app. They also no longer have their movies categorized making it difficult to look for a movie in the specific genre you want. This also makes it difficult to find their “free with ads” movies as I was not able to find any. This is definitely the worst upgrade I’ve ever seen if you even want to call it that. I don’t even see the point of using it anymore, it’s the most inconvenient movie app it’s not worth it when you can just click play on any other app

Received a $25 gift card for VUDU for Christmas from my wife. Now let me preface by saying that I use the DVD to Cloud function they have quite a bit whereas you convert your DVD's to Cloud for a couple of bucks. I love that function! Getting back to the giftcard, I scratched off the PIN and it smeared so I couldn't read it. Used a coin and softly scratched and it still smeared. No problem (I thought) as I just figured that I contact their custermer service dept, submit a pic of the GC as I'm sure they'll want as proof and I'm good to go. Couple of days max right? NOT... Still going on after almost 6 weeks now and this after having to resubmit everything including pics as they "lost" my original request which they told me that would "escalated" immediately. I'm at a loss as to what to do but I guess I'll just wait this out as I'm clearly dealing here with people of very low customer service experience and to be fair, maybe not their fault but possibly victims of poor training if any.

Horrible company and customer service. I bought a tv series and some episodes don’t work while most work. I asked for a partial refund since I can’t watch some episodes. They just keep ignoring me and asking me the same information. Will never order again. POS company . I hope they go out of business.

I received a voucher for my initial use of Vudu's streaming service. The terms were simple enough, could not be anything presently in theaters or Premium content. I initially attempted to look up the provider of my Voucher (for all intents and purposes, Maker's Mark) and could not identify a list that was explicitly presented by this vendor. So instead, I chose a film that had been released on general streaming platforms that aligned with the terms of my voucher as they were presented. I notice later that my card had been charged for my rental. I reached out to Vudu's support. I gave them an explanation of the charges as well as proof of the voucher; a physical copy and a digital copy. They were relatively quick to get back to me, the same day initially, so I'll give them their due kudos for that. However, my problem seemed to need review by another department. This department pleasantly rejected my request and instead, sent me a link to eligible movies. Why was I not sent this link upon registering my voucher? Why was this link not listed in the terms of my voucher? My voucher is listed in my account. This seems like a simple task. Even if I could enter "Maker's Mark" in the search bar or filter the movies to present this allegedly eligible content. But to create a kind of pretense as though this link that Vudu Support sent me was always available is insulting. So now, you passively refuse to give me a refund but you also insult me as though this information was commonly accessible. Sure, it could be the fault of the vendor, but even if that were the case, the clarity of account credits and their application is something that absolutely requires resolution. So, having collected my terms and conditions, as well as additional efforts to validate my claim, I simply had to resort to AmEx to resolve the situation for me. I will promptly be canceling the account.

Word kind of explain how inept and waste of time Vudu customer service is. I spent almost 6 weeks trying to get a resolution and I honestly feel like they were just playing games the whole time. Was told I was escalated to the " highest " level of service three times and then when I call back the next time they say they're going to escalate me to the highest level of customer service it is a complete joke

I’ve had VUDU for ages and have it linked to Movies Anywhere so most of my digital content is available on multiple services. I find it very convenient and user friendly plus it uses less bandwidth than some (especially since you can choose video quality) so it’s the primary app we use to watch owned content. We’ve rented a movie a couple of times, purchased a few, and watch some of the free movies if something interesting pops up. I always check my library before buying any new physical or digital movies so haven’t had an issue with accidentally buying doubles since that can happen if it’s a different resolution. They had a bit of a downtime issue recently but I found the info online so just waited it out and used another streaming service. I like that I can download movies to watch or listen to on long trips. I’m not crazy about losing Walmart instawatch or that some content won’t share with Movies Anywhere but I think the latter issue is because the movies aren’t available on that platform. I can’t remember a single time we’ve had to call customer service so I can’t speak to that but considering we are older folks who haven’t had any issues requiring assistance says something…