VuduReviews of vudu.com

Pros: - They have good sales. - Fun to shop on. - I loved building my library (I own hundreds of licenses). - Easy to use on many devices. - Good presentation. - Rarely experienced errors. - Some purchases come with bonus material like on the DVDs. - It will stream on the setting that best fits the device used. It used to be that you had to purchase the resolution, now the licenses usually play the movie at the highest resolution your device can support, which is cool. - I LOVE the “what parents need to know” section. Cons: - the internal workings of your access to your account are not consistent or reliable, they seem to be a mess. They will ask you for what message you get. I think they should already know, being the service. - The service changed ownership and branding about three times since I started using it. It absorbed my UltraViolet licenses, then it became Walmart, then it became Fandango, and each time the prices went up which is bothersome. - (and this is a big one for me) Can’t access your movies while traveling outside the USA. The service literally advertises “Movies ANYWHERE” but the policy is for US use only… so, false advertising. 40% of the reason I chose to purchase my movie licenses is to watch my movies during travel. Sitting on one’s couch isn’t the ONLY way to enjoy a movie or show, so it’s annoying to be that limited. So another reason it may not be for everyone. - (another big one) If you have to use VPN for any reason (for me it’s for work), you will be locked out of your own service on some devices which I think is unacceptable. Both things are out of our control and conflict with each other, so the service may not be for someone who has to use VPN for whatever reason. So in an attempt to filter out savvy users they have inconvenienced everyone. I also don’t think it’s right to lock anyone out of a service they have purchases on. - They don’t have a lot of in-movie watching options, as in you can’t change the language, the subtitles languages, etc… as comfortably as with a Blu-ray DVD. - If you purchase something that turns out to be something questionable, even if you haven’t watched it halfway, they will not remove it or refund you. As in no-returns, ever. The horrible movie is there forever. They should figure out a return policy. - Their customer service is pretty bad and inconsistent. One agent will ask you for two things for “security”to “verify” your identity, and another will ask for 6 things, including the last 4 digits of your credit card number. Go figure. Some agents are good, while other agents have an attitude even when you’re nice to them. They take your complaints about the service personally and may hang up on you or be testy. They’re usually nice, but some of them are not, and there is no way to rate them or save your conversation.

I have repurchased 200+ movies from Vudu using both their disc to digital options and buying other titles not available that way from my wishlist when they go on sale for $5. For that reason I really adore them. It's nice to have your full library at your fingertips. It's going to feel so good to unload 200 discs from my house as I have found they not only take up more space, but I have gotten lazy and turned to things I can stream over putting a disc in the player. I also love how most titles also connect to my Amazon account which gives me even greater flexibility when it comes to watching when I travel overseas. My biggest complaints with them are not having the ability to A) Turn off continuous streaming. I purchased the full series of "Friends" and when one episode ends I want to have the option to not autoplay to the next episode like Netflix and Amazon offer in their settings. B) For some reason every show when watched to the very end of the credits still shows up with 15 minutes left in the movie or episode and in my queue of unfinished movies. It completely drives me nuts and requires me to fast-forward to the end to clear them out one by one. This is especially annoying with "Friends" when they may have played 12 episodes while I fell asleep watching the first one which goes back to my first complaint. I sent Vudu customer service passionate pleas to update these issues more than 6 months ago, but without any luck which is why I am taking off two stars.

Vudu came up as source for direct movie rentals, and had multiple titles that were unavailable from Netflix, Amazon Prime, and Hulu. Paid for two movies, and was unable to watch either. The movies would initiate, and run for 20 to 30 seconds, and then stop. A screen message would appear telling me to try again. After a half dozen attempts, trying 4 different web browsers, reducing malware protections to bare minimums, hard reboots on all connection devices, I looked for customer service, that struck out. I was offered refunds for both movies, and accepted the offer. Something about 3 to 5 days makes me a little nervous, but I was relieved to be rid of Vudu. They can never compensate for aggravation, and time wasted. Maybe their free stuff works, but don't pay them anything unless you're sure it will work with your internet connection, and hardware.

I've had Vudu for some time. I love the free movies offered and they have new releases fast. Sometimes a bit pricey to rent them, though. I like that there is NO fee to use. If you rent one, great. If not, no charge. I wish they would add more titles. Other than that, I love Vudu. Far better than Netflix but not quite as good as Amazon Prime Video.

Vudu sends an email that can't be blown up an expects me to be able to micro type what i can't micro see. Forget loging back in if you can't remember password.