VuduReviews of vudu.com

Vudu came up as source for direct movie rentals, and had multiple titles that were unavailable from Netflix, Amazon Prime, and Hulu. Paid for two movies, and was unable to watch either. The movies would initiate, and run for 20 to 30 seconds, and then stop. A screen message would appear telling me to try again. After a half dozen attempts, trying 4 different web browsers, reducing malware protections to bare minimums, hard reboots on all connection devices, I looked for customer service, that struck out. I was offered refunds for both movies, and accepted the offer. Something about 3 to 5 days makes me a little nervous, but I was relieved to be rid of Vudu. They can never compensate for aggravation, and time wasted. Maybe their free stuff works, but don't pay them anything unless you're sure it will work with your internet connection, and hardware.

We purchased for our daughter (a minor) a movie under the wrong account (similar email addresses) and when we tried to get the movie transferred to the correct account or a refund issued, we were told our daughter would have to verify the account even though we verified the PayPal account we paid through was ours (the parents). This is the worst customer experience I have ever had from any company.

Wish I could leave no stars. I like having Vudu but if you need help, forget it. I received no solution. And its customer Service is based in India. I think she said she couldn’t help because she didn’t know or didn’t even offer to try & help me. Argh! Should have gone with Prime for my streaming library!

So after buying the last couple of movies, I noticed my streaming quality only goes up to HDX. Mostly everything I buy on the app is UHD (and yes all my devices are UHD HDR+ compatible). Started a chat at around 7PM (my time) and waited almost an hour in the queue. Finally connected to someone and went through their basic troubleshooting. That didn't work. After that, I was told she was going to send an email to create a Case Number. Usually a case number is generated prior to ending the chat so you can at least have a reference in the event you don't get an answer or need a follow up. Here it is at 9:00PM and no email to start the investigation. Seems to me that as long as they get your money they'll put you in a queue to wait until you give up and stop trying to contact them.

You would think they would give you some notice that they were going to be doing updates but no. you call in and after long wait get told 24 hours for updates in the system so I can't watch anything for a day.. now I know its a day and I can find something else but you should give notice of updates you know are going to take the whole system offline for extended time. and whoever you have working could care less.. you could hear it in there so sorry thanks for your understanding in their who cares attitude.

Horrible company. Got a voucher at grocery store that said free movie and in tiny print it said that only pertained to in theater movies. I didn’t see this because it was so well hidden and they charged me for the movie. What a scam!

I purchased a BluRay which included the Vudu digital download of the movie. Vudu has made changes, branching from Walmart. When purchasing a couple movies recently I saw that my other movie is not in my account. I reached out and was told they had no record. I provided the email receipt (record) and followed up numerous times. They have not responded nor restored my movie purchase. That was over a month ago. Poor service. I regret my recent purchase. I could have used any service for the same price.

When Walmart moved out and turned it over to Fandango Vudu I could not log in to my account anymore. To top things off my email associated with my Walmart account was no longer valid. I set up a new account and tried several times to speak to CS. Finally got through to someone after several months. The rep was very polite and said it would be no problem to combine my old purchases(there are a few)into my new account. 2 weeks and still waiting. Update 3/30/23 Vudu finally came through and merged my old account purchases to my new account!