VuduReviews of vudu.com

A rental I purchased wouldn’t play . I tried resolving the issue with the company and they were extremely rude and wouldn’t give me a refund .

I have been a VUDU customer for many years. I have over 2700 movies there. They have the largest selection of movies to choose from with the possible exception of iTunes. That is about it for praise because Fandango has destroyed any other positives that were once there. 1. Their customer service is virtually non-existent. Wait times over an hour on the phone. Unanswered emails. Rude representatives. 2. Quality control. Their apps *Smart TV and phone (android) are more buggy, as is the website. Login problems. MA movies ported to VUDU not available after purchase. Movies bought at HD later downgraded to SD. The list goes on. 3. Even though I have gigabit internet, I sometimes get buffering but it is difficult to pin that on VUDU. So, I switch to another service like Prime Movies... no buffering. Back to VUDU... buffering. Even so, VUDU blames it on something else. They are experts at the tech support shuffle. As a "reward" for their poor practices and disregard for their obligations to their customers, I no longer buy movies from VUDU but I watch my movies almost exclusively on VUDU. All of the expense, none of the profit. It is a risky proposition if this approach were to catch on. If VUDU closed down, I would lose over 600 movies, but it would be worth it to me. I used to love VUDU when Walmart owned it but I have come to despise VUDU Fandango.

Called many times, selected multiple options to possibly speak to someone. After 15 minutes I hung up. Sad to say I've been a customer since 2010, with over 400 movies in my library. Sad!!

Worst company ever. I wasted $18 on discount codes that just sit in my account and can't be used. I've emailed several times and never get a response. Stupid company.

I bought my father a Vudu card so he could rent movies. The Vudu app I downloaded on my phone and tv would not mirror. Called customer service and they told me that Vudu doesn't work with fire stick, like W T F . Should work out the kinks before you sell a product. Also wouldn't reimburse me my $20. Told me to go to the place I bought it. Will never rent a Vudu movie again or vandago. In the end I took a $20 loss but they lose in the end.

I have been a member of VUDU for many years, not something to brag about! They were pretty crappy but fandango buying vudu has really made it a complete piece of poop! I had a free promo movie code from paramount, (I didn't remember I already had it) and greedy vudu took the code anyway??? F U fandango!!

Vudu turned into a piece of crap. Where some of your products won't work. I called 3 times trying to get my movies fixed and they haven't...asked for a refund, they agreed, then refused....now having to go through the steps again. I've been a member since 2015. I once rated them 5 stars but after this, I'm no longer using the Vudu service and you get one star because they sell bogus products and steal money. ....they hung up again. Now I'm currently trying to call to get my credit card off their site but they are not picking up.

I was walking down Warwick street looking for a nice place to eat and drink . As I stood out side of Vudu a female door lady approached me and asked are you ok ,are you looking to come in ? She said come in I will find you a table and get a sever over to help you . We are so impressed to have such wonderful service from you lovely door lady . That’s what I call fantastic customer service. Vudu was so nice inside , we enjoyed are evening 👍🏻