Anna E.
Received a new product Jumpstart 2200
This is my update further to what I originally wrote in my review underneath. Vtoman arranged return and have now sent out a working jumpstart. We will use it this weekend and review the product further. We are still awaiting the spare battery and hope it’s here before the weekend ! They were kind and helpful once contact had been made . If all goes well I will definitely add another star! Received a new product Jumpstart 2200. It’s been on all night charging as instructed and has not accepted charge. Also not received the spare battery with no indication of when it will arrive. Vtoman please respond . Order number UKVT2940 . No response from contact . form yet . Since posting I got an email to send video which I did and now again no response . Hoping I hear tomorrow ( Monday ) for a return! Hoping Vtoman sees this and aids me ! I will change my score if they do. Monday 3rd March . Communication has been made . I’ve agreed to try a new 2200 on the agreement that if it goes wrong within its warranty they will take it back with all charges of said return taken by them. I’ll keep updating and will change this score all being well
Response from us.vtomanMar 3, 2025
Dear Customer, First of all, we are deeply sorry for your shopping experience this time, and thank you very much for taking the time to give us feedback on your problem. We have carefully reviewed your order and after-sale communication records and apologize for any inconvenience caused. Our after-sales team has received the video you sent and is handling the matter urgently. We promise to arrange a return or exchange for you as soon as possible and cover all related costs. Meanwhile, regarding the issue of out-of-stock spare batteries, we have confirmed that the stock will arrive in the near future, and we will prioritize the shipment for you once it arrives. In addition, in order to express our sincerity, we have provided you with a generous compensation package, the specific details have been sent to your email, please check. We hope that through these efforts, we can regain your trust. If you have any other needs or questions, please feel free to contact our customer service team and we will be happy to serve you. Thank you again for your understanding and support, and we look forward to continuing to provide you with quality products and services. We wish you a happy life! Best regards. Vivi